Dynamic Customer Support Executive – 6-Month Contract

Scicom MSC Berhad; Malaysia; On-site; MYR 22,000 - 28,000; Part time

Benefits offered by this job

6 months contract

Medical insurance coverage

6 days Annual Leave

14 days Medical Leave

Job summary

Scicom MSC Berhad is seeking a Customer Support Associate to handle inquiries via phone, email, and live chat, delivering timely, courteous service.

You will resolve complaints, provide product and policy information, and escalate technical issues as needed. Proficiency in English and Bahasa Malaysia is required, along with basic MS Office skills. This is a 6-month contract based in Malaysia.

Qualifications

• Min SPM education is required.
• Strong command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook, Internet Explorer.

Responsibilities

• Handle customer inquiries via phone, email, or live chat professionally.
• Resolve complaints and issues to maintain high customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and escalate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Manage customer complaints and escalations.
• Input customer interactions and problems into the CRM system.
• Participate in team meetings and share feedback with colleagues and management.
• Resolve complaints directed to the contact center and escalate when necessary.
• Work to achieve productivity and quality KPIs as set by management.
• Adhere to performance standards and company policies and procedures.

Skills

Verbal communication

Written communication

Multilingual English/Bahasa Malaysia

Team player

Independence

Problem solving

Education

SPM

Tools

MS Office

MS Outlook

Internet Explorer

Job description

Scicom MSC Berhad is seeking a Customer Support Associate to handle inquiries via phone, email, and live chat, delivering timely, courteous service.

You will resolve complaints, provide product and policy information, and escalate technical issues as needed. Proficiency in English and Bahasa Malaysia is required, along with basic MS Office skills. This is a 6-month contract based in Malaysia.