Executive Customer Support - Telco (Marang) - 6 months Contract

Scicom MSC Berhad; Malaysia; Sur place; MYR 22 000 - 28 000; Temps partiel

Avantages offerts par ce poste

6 months contract

Medical insurance coverage

6 days Annual Leave

14 days Medical Leave

Résumé du poste

Scicom MSC Berhad is seeking a Customer Support Associate to handle inquiries via phone, email, and live chat, delivering timely, courteous service.

You will resolve complaints, provide product and policy information, and escalate technical issues as needed. Proficiency in English and Bahasa Malaysia is required, along with basic MS Office skills. This is a 6-month contract based in Malaysia.

Qualifications

• Min SPM education is required.
• Strong command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook, Internet Explorer.

Responsabilités

• Handle customer inquiries via phone, email, or live chat professionally.
• Resolve complaints and issues to maintain high customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and escalate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Manage customer complaints and escalations.
• Input customer interactions and problems into the CRM system.
• Participate in team meetings and share feedback with colleagues and management.
• Resolve complaints directed to the contact center and escalate when necessary.
• Work to achieve productivity and quality KPIs as set by management.
• Adhere to performance standards and company policies and procedures.

Connaissances

Verbal communication

Written communication

Multilingual English/Bahasa Malaysia

Team player

Independence

Problem solving

Formation

SPM

Outils

MS Office

MS Outlook

Internet Explorer

Description du poste

The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:-

• 6 months contract
• Attractive Salary -RM 2000 - RM2500.
• Performance-related allowance on a quarterly basis for confirmed staff
• 6 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.