Document Controller - OpenText

airproducts; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Air Products is seeking a documentation services specialist to support our OpenText EDMS environment in the Kuala Lumpur region. You will administer OpenText documents, perform revision control, and ensure timely handover to Operations while aligning with global procedures.

The ideal candidate holds a Bachelor's degree in Business Management or related field, has 1–2 years of experience in a shared services setting, and is fluent in Mandarin with strong communication and organizational skills.

Qualifications

• Bachelor’s degree in Business Management or a related field.
• 1–2 years of relevant experience, preferably within a shared services organization.
• Fluent in both spoken and written Mandarin.

Responsibilities

• Administer and maintain documents in the OpenText repository.
• Perform document uploading, document revision control, and publishing in OpenText.
• Execute document handover processes to Operations and regional teams.
• Export documents, analyze attributes/metadata, and generate reports (pivot/graphs).
• Assign/grant permissions to users, manage security levels, and act as a OpenText Super User for the region.
• Ensure alignment with Global procedures and job-aids for document management.
• Identify opportunities for process improvements with Global Administrators and Regional Power Users.
• Adhere to SLA and KPI targets; perform ad-hoc duties as required.

Skills

Mandarin language proficiency

Attention to detail

Communication skills

Independent work

Education

Bachelor’s degree in Business Management

Tools

OpenText EDMS

SAP

Microsoft Office 365

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

Purpose

Responsible for the OpenText application’s support to store plant documentation and Engineering Project Documentation particularly in Electronic Document Management System (EDMS)

Nature and Scope

Reporting directly to the Manager CMD Asia and Global Documentation. Your key responsibility is to ensure timely support provided to OpenText EDMS stakeholders globally including Engineering team, Operations team, OpenText EDMS power users and etc.

PRINCIPAL ACCOUNTABILITIES

• Administer and Maintain documents in the OpenText repository. Perform repeatable tasks like Document Uploading, Document Revision control, Document Publishing in OpenText.
• Execute Document Handover process supporting the Regional Operations teams. Support all activities for document handover process from projects to Operations.
• Perform transactional activities like export of documents, analyze attributes/metadata clean-up, extract reports in excel (pivot/graphs etc.)
• Assign/Grant permissions to users in OpenText, manage security levels, and act as a Super User for the OpenText application for the assigned region.
• Ensure full alignment of the overall document management process with the Global procedures and job-aids.
• Identify opportunities for process improvements in the Document Management System and work with Global Administrator(s) and Regional Power Users to implement the same.
• Comply to the Service Level Agreement (SLA) established within the team & KPI set during beginning of every fiscal year
• Any ad-hoc duties that assigned by her/his superior as deemed necessary.

JOB REQUIREMENTS

• Bachelor’s degree in Business Management and/or relevant degree.
• 1-2 years relevant experience, preferably within a shared services organization.
• Fluent in both spoken and written Mandarin.
• Ability to work flexible hours when required. Replacement leave will be provided for Malaysia public holidays. Team backup support may be arranged during important festive holiday.
• Attentive to detail, prioritization and having self-initiative and be able to work independently as well as a part of a team
• Possess good communication skill and time management skill
• Knowledge of document control management preferred
• Good working knowledge of Microsoft Office 365 Applications; Experience of enterprise applications such as SAP and/or OpenText documentation systems is an additional advantage

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.