Digital Learning, Operations (Manager)

Radiiglobal; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

An educational technology firm in Malaysia is seeking an experienced leader to oversee digital learning operations. The ideal candidate will have a Bachelor's degree, over 5 years of experience in LMS management, and skills in project coordination. Responsibilities include establishing procedures, overseeing departmental functions, and analyzing data for optimization. Master’s degree and experience in diverse learning environments are preferred. This role is essential for promoting quality management and innovation in digital education.

Qualifications

• 5+ years in digital learning development and LMS management.
• Experience in a supervisory capacity within higher education.
• Master's degree in progress or completed is advantageous.

Responsibilities

• Oversee departmental functions and process efficiency.
• Establish standard operating procedures for digital learning.
• Compile and analyze data for reporting purposes.

Skills

Organizational coordination

Project management

Collaboration with stakeholders

Analytical thinking

Digital proficiency

Communication skills

Education

Bachelor's degree in Educational Technology or related field

Tools

Moodle

Canvas

Blackboard

Articulate

H5P

Job description

Position Summary

Acts as the operational conduit between strategic leadership and team leads. Oversees departmental functions, ensures process efficiency, monitors performance indicators, and supports innovation, quality management, and cross-unit collaboration.

Key Responsibilities

Operational Leadership & Coordination

• Convert the department’s strategic objectives into measurable goals and actionable outcomes.
• Coordinate operations and initiatives across departmental functions and units.
• Supervise project progress, timelines, and interdepartmental cooperation.

Policy & Process Management

• Establish and execute standard operating procedures (SOPs) for digital learning operations and project management.
• Ensure adherence to institutional, regulatory, and data governance standards.
• Manage budgets, purchasing processes, and vendor relationships.

Data-Driven Decision Making

• Compile and analyze data from LMS systems, learner feedback, and engagement dashboards for reporting purposes.
• Identify key patterns and recommend enhancements grounded in data insights.
• Champion ongoing improvement projects to promote efficiency and scalability.

Qualifications

• Bachelor’s degree in Educational Technology, Instructional Design, Education, or a related discipline.
• Minimum of 5 years’ experience in digital learning development and LMS management, ideally within higher education and in a supervisory capacity.

Experience

• Skilled in managing and supporting major LMS platforms (e.g., Moodle, Canvas, Blackboard).
• Proven ability to collaborate within diverse, multi-stakeholder environments.

Preferred/Advantageous

• Master’s degree (in progress or completed) in a related field.
• Working knowledge of video editing and content authoring tools (e.g., Articulate, H5P) and accessibility standards.
• Experience within multi-institutional, online, or blended learning environments.

Key Competencies

• Excellent organizational and project coordination abilities.
• High digital proficiency in educational technologies.
• Strong written and spoken English communication.
• Effective interpersonal and collaboration skills.
• Analytical thinking and problem-solving orientation.
• Detail-oriented with a learner-centered approach.