Learning Engagement Specialist

Sitecore; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Sitecore in Kuala Lumpur is seeking a Learning Engagement Specialist to drive awareness, adoption, and operational excellence across Sitecore Learning programs. You will engage learners, communicate effectively, coordinate programs, and produce reports that demonstrate impact.

Working with internal teams and customers worldwide, you will manage registrations, certifications, and learner activity, build engaging content, support LMS processes, and help ensure a high-quality learning experience.

Qualifications

• 1–3 years of relevant professional experience.
• Strong written and verbal communication skills.
• Outgoing and confident communicator who enjoys engaging with people across audiences.
• Strong attention to detail and organizational skills.
• Experience with Microsoft Office applications (Excel, PowerPoint, Word, Teams).
• Experience with data and reporting; Power BI experience is a plus.
• Ability to learn new systems, tools, and processes quickly.
• Experience creating communications or supporting social media channels.
• Proactive, responsive, and able to work independently.
• Multi-task and prioritize in a fast-paced environment.
• Flexibility for meetings outside standard hours (EMEA time).

Responsibilities

• Plan and execute communications that promote learning programs and events.
• Create engaging content for internal and external channels (LinkedIn, Slack, newsletters, emails).
• Drive learner engagement through campaigns, reminders, and promotions.
• Monitor registrations, attendance, certifications, and learner engagement metrics.
• Analyze engagement data to improve participation and adoption.
• Partner with internal teams to amplify learning initiatives.
• Respond to learner inquiries from shared inboxes in a timely manner.
• Update training documentation and knowledge bases.
• Prepare recurring reports and dashboards on registrations and activity.
• Identify operational issues and suggest process improvements.
• Handle recurring enablement tasks and weekly vouchers.
• Create and manage training-related orders in Salesforce and other systems.
• Analyze learner feedback to improve the learning experience.

Skills

Communication

Written communication

Verbal communication

Multitasking

Time management

Education

Bachelor's degree in Business/Communications/Marketing

Tools

Excel

PowerPoint

Word

Teams

Power BI

Salesforce

Job description

About Us

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About Us

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About The Role

The Learning Engagement Specialist plays a critical role in driving awareness, adoption, and operational excellence across Sitecore Learning programs. This role is responsible for learner engagement, communications, program coordination, reporting, and day-to-day learning operations that support customers, partners, and internal teams worldwide.

Working closely with internal teams and learners, the Learning Engagement Specialist helps ensure learners are informed, engaged, and supported throughout their learning journey with Sitecore. The role combines communication, analysis, program administration, and stakeholder coordination to maximize participation in training, certifications, digital badges, workshops, and other learning initiatives.

What You’ll Do

• Plan and execute communications that promote learning programs, certifications, and training events.
• Create engaging content for internal and external channels, including LinkedIn, Slack, newsletters, and email campaigns.
• Help drive learner engagement through campaigns, reminders, and promotional initiatives.
• Monitor registrations, attendance, certifications, and learner engagement metrics.
• Analyze engagement data and identify opportunities to improve participation and adoption.
• Partner with internal teams to amplify learning initiatives.
• Monitor shared learning inboxes and respond to learner inquiries in a timely manner.
• Update training documentation, internal knowledge bases, and learning resources.
• Prepare recurring reports and dashboards on registrations, certifications, learner activity, and program performance.
• Identify operational issues and suggest process improvements.
• Handle recurring enablement tasks, including weekly vouchers and program administration.
• Create and manage training-related orders in Salesforce and other ordering systems.
• Analyze learner feedback surveys and identify opportunities to improve the learner experience.

What You Need To Succeed

• 1-3 years of relevant professional experience.
• Strong written and verbal communication skills.
• Outgoing and confident communicator who enjoys engaging with people across a variety of audiences.
• Strong attention to detail and organizational skills.
• Experience working with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
• Experience working with data and reporting; Power BI experience is a plus.
• Ability to learn new systems, tools, and processes quickly.
• Experience creating communications or supporting social media channels.
• Proactive, responsive, and able to work independently.
• Ability to multi-task and prioritize in a fast-paced environment.
• Flexibility to participate in meetings outside standard working hours, including EMEA business hours (3:00 PM–12:00 AM KL time).

Additional Skills That Could Set You Apart

• Experience in Learning & Development, Enablement, Customer Success, Operations, or Program Coordination.
• Familiarity with Learning Management Systems (LMS), certification programs, credentialing platforms, or voucher administration.
• Experience supporting customer or partner education programs.
• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Salesforce experience.

What Success Looks Like

• Operational tasks are completed accurately, consistently, and on time.
• Customers and partners receive timely, knowledgeable, and professional support.
• Internal teams remain informed about new learning offerings, releases, and program updates.
• Training programs experience strong learner engagement, registrations, attendance, and certification participation.
• Learning communications are consistent, timely, and effective.
• Data is regularly analyzed to identify trends and improve learning programs.
• Processes become more efficient and scalable over time.Stakeholders view the specialist as the trusted owner of learning operations and learner engagement.
• The overall learner experience continues to improve through proactive support, communication, and operational excellence.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.