Digital Education Operational Executive

THAVA PROOFREADING AND EDITING SERVICES; Cyberjaya; In loco; MYR 39.000 - 61.000; Tempo pieno

Descrizione del lavoro

THAVA PROOFREADING AND EDITING SERVICES in Cyberjaya is seeking an Operations Executive to handle daily sales, after-sales activities, and client communications from our office.

You will manage POs/LOs, prepare quotations, invoices, and other sales documents, coordinate with the sales and marketing team, and maintain an organized company database while delivering excellent service in English and Malay.

Competenze

• Open to candidates with a Diploma, Bachelor's Degree, or Master's Degree.
• Must be comfortable communicating with clients over the phone.
• Knowledge of postgraduate research journey and research frameworks is an advantage.
• Strong communication in English and Malay, both spoken and written.
• Good customer relationship management and service skills.
• Highly organized and detail-oriented, able to work under pressure.

Mansioni

• Handle daily sales and after-sales activities via email and phone.
• Manage Purchase Orders (PO) and Letters of Offer (LO) from private companies and government agencies.
• Respond to client enquiries and service-related requests.
• Prepare and send follow-up emails to potential and existing clients.
• Prepare quotations, invoices, receipts and other sales-related documents.
• Collaborate with sales and marketing to generate opportunities from new and existing clients.
• Coordinate and manage the full client service process from enquiry to project completion and after-sales support.
• Maintain and update the company database for accurate records.
• Perform other sales and operational duties including ad-hoc tasks as assigned.
• Conduct cold calling to potential clients when required.

Conoscenze

Phone communication

Customer service

Microsoft Excel

Organization

Interpersonal skills

Formazione

Diploma / Bachelor's / Master's degree

Strumenti

Microsoft Excel

Descrizione del lavoro

Work from our office located in Cyberjaya (no work-from-home arrangement).

Handle daily sales and after-sales activities through email and phone.

Manage Purchase Orders (PO) and Letters of Offer (LO) from private companies and government agencies.

Respond to client enquiries, requests, and service-related matters.

Prepare and send follow-up emails to potential and existing clients.

Prepare quotations, invoices, receipts, and other sales-related documents.

Work closely with the sales and marketing team to generate sales opportunities from new and existing clients.

Coordinate and manage the complete client service process, from initial enquiry to project completion and after-sales support.

Maintain and update the company database to ensure accurate and well-organised records.

Perform other sales and operational duties, including ad-hoc tasks assigned by management.

Conduct cold calling to potential clients when required.

Requirements

Open to candidates with a Diploma, Bachelor's Degree, or Master's Degree.

Must be comfortable communicating with clients over the phone. Applicants who are uncomfortable with phone calls may not be suitable.

Knowledge of the postgraduate research journey and research frameworks (Master's/PhD) is an added advantage.

Strong communication skills in English and Malay, both spoken and written.

Good customer relationship management skills and the ability to provide excellent customer service.

Advanced Microsoft Excel skills are a major advantage.

Highly organised, detail-oriented, and able to work under pressure with minimal supervision.

Good problem-solving skills, with the ability to work independently and take initiative.

Strong interpersonal skills and the ability to accept constructive criticism and feedback professionally.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• Which of the following types of qualifications do you have?
• Do you have experience in a cold calls sales environment?

What can I earn as an Operations Executive