Desktop Support Engineer: Windows & End-User Solutions

Intersoft; Selangor; On-site; MYR 45,000 - 73,000; Full time

Job summary

Intersoft in Malaysia is seeking a Band 2 – Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, and document steps in the ticketing system. You will troubleshoot hardware, software, and Office apps across Windows environments, and coordinate with third‑party vendors to resolve complex issues.

The role requires a degree in Computer Science or related field, relevant certifications (e.g., CompTIA A+ or MCP) and 18+ months IT experience, with 2–3 years

Qualifications

• Bachelor's Degree or equivalent in Computer Science or related field.
• CompTIA A+ or MCP certification preferred.
• Minimum 18 months IT experience; 2–3 years in Windows desktop support.
• Experience with Windows 7–11 and Office 365.
• Experience with AD, GPOs, and enterprise antivirus solutions.
• Strong analytical, troubleshooting, and multi-tasking skills.

Responsibilities

• Provide first and second level support and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows OS versions and Office applications.
• Install, upgrade and troubleshoot printers and computer hardware.
• Perform general preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
• Mentor Band 1 technicians and assist Band 3 engineers in resolutions.

Skills

Analytical skills

Troubleshooting

Problem-solving

Communication skills

Education

Bachelor's Degree or equivalent in Computer Science or related field

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

Windows OS

Office 365

Active Directory

GPOs

Helpdesk ticketing systems

Cisco Jabber

Printer hardware

MS Office 2010

Job description

Intersoft in Malaysia is seeking a Band 2 – Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, and document steps in the ticketing system. You will troubleshoot hardware, software, and Office apps across Windows environments, and coordinate with third‑party vendors to resolve complex issues.

The role requires a degree in Computer Science or related field, relevant certifications (e.g., CompTIA A+ or MCP) and 18+ months IT experience, with 2–3 years