Desktop Support Engineer – Selangor, Malaysia .

Axiom Technologies; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support resource to coordinate activities and provide onsite assistance. This role focuses on delivering optimal support to end-users within the organization’s desktop computing environment and requires strong knowledge of various operating systems.

The ideal candidate should have a Bachelor’s degree in Computer Science, at least 2 years of experience in IT support, and excellent troubleshooting and communication skills. Interested candidates can apply by sending their resumes to [e-mail].

Qualifications

• 2+ years of experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and Office 365.
• Excellent interpersonal skills.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests via ticketing system, phone, or in‑person.
• Collaborate with other IT teams on escalated issues.

Skills

Windows OS

Office 365

Basic networking concepts

Troubleshooting

Excellent communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ServiceNow

JIRA

Zendesk

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

To apply, please forward your resume to [e-mail].