Desktop Support Specialist II

LexisNexis; Selangor; Hybrid; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Flexible working arrangements

Life assurance and accident policies

Learning and development resources

Benefits for you and your family

Job summary

LexisNexis is seeking a dedicated Technical Support Specialist II to deliver desktop support for local and remote users in Kuala Lumpur. You will set up laptops, troubleshoot hardware and software, and participate in project work while managing inventory and supporting mobile devices.

In a hybrid, in-office role with probation, you will engage with an Asia-based core team, contribute to metrics, and help maintain IT infrastructure stability through monitoring tools and backup procedures.

Qualifications

• Bachelor degree or equivalent work experience.
• At least 2 years of desktop support experience.
• Experience setting up and troubleshooting laptops and desktops.
• Hybrid work arrangement after probation; five days in office.
• Formal training or certifications (Apple certification) desirable.

Responsibilities

• Provide desktop support to users in Kuala Lumpur and remote users as needed.
• Prepare and configure laptops for local users and arrange shipment to remote users.
• Troubleshoot hardware and software; provide desktop and software support.
• Manage and track inventory; procure equipment when required.
• Support mobile devices (iPhones) as needed.
• Participate in project work, reporting, and analytics collection.
• Monitor IT infrastructure and resolve operational issues using monitoring tools.
• Deploy and configure equipment to end users; improve device health.
• Perform other duties as assigned.

Skills

Desktop support

Hardware setup

Software troubleshooting

Inventory management

Remote support

Mobile devices

Project reporting

Monitoring tools

AI basics

Power BI

Education

Bachelor degree or equivalent

Tools

Apple Certification

Backup software

Job description

Are you passionate about providing exceptional desktop support and troubleshooting for both local and remote users?

Do you thrive in a dynamic environment where you can engage in project work, manage inventory, and support mobile devices?

About Our Team

Our core team consists of 5 members in the Asia region. And we are supporting around 100 internal staff in Kuala Lumpur office. We are part of a global infrastructure and operations organization with more than 300 IT staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.

About The Role

We are looking for a dedicated and self-motivated individual to join our team as a Technical Support Specialist II. The ideal candidate will have at least 2 years of experience in desktop support, with a strong background in setting up and troubleshooting laptops and desktop systems. Our Specialist should possess skills in hardware and software installation, troubleshooting, and a basic understanding of software monitoring tools and backup procedures.

Responsibilities

• Provide desktop support to users in the Kuala Lumpur office and, when required, to remote users within Kuala Lumpur.
• Provide remote support to users in other locations as needed.
• Prepare and configure laptops for local users and, when necessary, arrange shipment of laptops to remote users within Kuala Lumpur.
• Troubleshoot and provide desktop and software support.
• Manage and track inventory, including the procurement of equipment when required.
• Provide support for mobile devices, including iPhones, as needed.
• Participate in project-related work, reporting, and the collection and analysis of statistics and metrics.
• Monitor, support, and troubleshoot IT infrastructure, identifying and resolving operational issues such as system failures, performance degradation, and event correlation using a variety of software and hardware monitoring tools.
• Perform troubleshooting and resolve issues across all assigned areas of IT infrastructure, including hardware, software, telecommunications, business applications, and customer connectivity.
• Set up, configure, and deploy equipment to end users.
• Proactively improve end-user device health and enhance IT support by identifying and addressing potential issues before they impact users.
• Perform all other duties as assigned.

Requirements

• Bachelor degree, technical certifications, or equivalent work experience required.
• At least 2 years of experience in desktop support.
• Ability to work independently and be a self-starter.
• Experience in setting up and troubleshooting laptops and desktop systems.
• Ability to work five days a week in the office (not a remote position), with hybrid work arrangement after probation.
• Formal training or certifications, such as Apple certification, are highly desirable.
• Skills in hardware/software installation and troubleshooting.
• Basic understanding of software monitoring tools and backup procedures.
• Good problem-solving skills.
• Basic understanding of AI, Data Analytics, Copilot Studio, Power Apps, and Power BI.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible working arrangements
• Benefits for you and your family
• Life assurance and accident policies
• Access to learning and development resources

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.