Desktop IT Support Specialist

Diyou Fibre (M) Sdn Bhd; Negeri Sembilan; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Medical Claim

Group Insurance

Performance Bonus

Training & Development Opportunities

Job summary

Diyou Fibre (M) Sdn Bhd in Malaysia is seeking an IT Support & Helpdesk professional to assist staff with hardware, software, and network issues. Fresh graduates are welcome, and you will join a team supporting day-to-day IT operations.

You will install and maintain desktops, laptops, Windows OS, Microsoft 365, printers, CCTV, and access control systems, while coordinating with vendors and managing IT assets. Strong problem-solving and communication are essential.

Qualifications

• Diploma or Bachelor's Degree in IT, CS, or a related field.
• Fresh graduates are welcome to apply.
• Experience in IT Support or Helpdesk is advantageous.
• Basic knowledge of hardware, Windows, networking, and troubleshooting.
• Knowledge of Microsoft 365, Active Directory, Firewall, CCTV, NAS, and IT Asset Management is a plus.

Responsibilities

• Provide day-to-day IT support to employees and troubleshoot hardware, software, and system issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, Windows OS, Microsoft Office, and other software.
• Provide technical support for printers, scanners, and other IT peripherals.
• Assist users with Microsoft 365, email accounts, and related IT issues.
• Maintain and troubleshoot LAN, WiFi, Internet connectivity, modems, routers, switches, and other network equipment.
• Assist in maintaining company servers and NAS systems and coordinate with external vendors.
• Monitor CCTV systems and Door Access Control systems and troubleshoot issues.
• Manage day-to-day operation of the office door access system and user access management.
• Maintain accurate records of IT assets and inventory, track allocation, return, disposal.
• Perform routine IT maintenance and improve IT infrastructure.

Skills

Troubleshooting

Analytical skills

Communication

Fast learner

Multilingual

Ownership

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

Tools

Microsoft 365

Active Directory

Firewall

Network configuration

CCTV / Door Access Control

Server / NAS

IT Asset Management

Job description

Diyou Fibre (M) Sdn Bhd in Malaysia is seeking an IT Support & Helpdesk professional to assist staff with hardware, software, and network issues. Fresh graduates are welcome, and you will join a team supporting day-to-day IT operations.

You will install and maintain desktops, laptops, Windows OS, Microsoft 365, printers, CCTV, and access control systems, while coordinating with vendors and managing IT assets. Strong problem-solving and communication are essential.