AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops

6255 UOB Innovation Hub 2 Sdn Bhd; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd in Malaysia is seeking an experienced Operations Manager to oversee retail banking operations, with a focus on Credit/Debit Cards and process improvements. The role requires leading a team, driving RPA and automation initiatives, and ensuring high standards of compliance and service quality.

The successful candidate will manage cross-functional processes, coach staff, and deliver cost-efficient and risk-aware operation improvements in a dynamic banking

Qualifications

• 5–10 years of retail banking operations experience, especially in Credit/Debit Cards operations.
• 5–10 years of team management experience with at least 10 staff.
• Ability to multi-task and adapt in a fast-paced environment.
• Experience in change management projects, including RPA and automation implementations.
• Strong analytical, problem-solving and communication skills.
• Ability to work under pressure.

Responsibilities

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews/tests to ensure compliance.
• Assist with data analysis, report findings, recommend corrective actions and preventive actions.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly.
• Drive operations related projects and process improvements.
• Lead and coach staff to a high standard of performance and service quality.
• Ensure policy adherence and up-to-date procedures; mentor staff to maintain performance.

Skills

Leadership

Analytical thinking

Communication

Multi-tasking

Change management

Problem solving

Decision making

Education

Bachelor's degree

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance
• Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Drive operations related projects & process improvements
• Lead and coach staff to a high standard of performance, productivity and service quality
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to; Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Requirements

• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
• 5 to 10 years of team management experience with a minimum size of 10.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with strong leadership qualities
• Strong analytical and problem-solving skills
• Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills
• Ability to think objectively and 'think outside the box' when analyzing issues
• Ability to work under pressure

Additional Requirements

• Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency), University-Bachelor

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.