AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops

UOB Innovation Hub 2 Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

UOB Innovation Hub 2 Sdn Bhd in Kuala Lumpur invites applications for the AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops. Lead a team to streamline processes, manage change, and deliver cost-effective improvements while ensuring risk and quality controls are maintained.

With 5–10 years in retail banking operations and proven team leadership, you will drive projects, coach staff, and collaborate with stakeholders to uphold policy and service excellence in a fast-paced

Qualifications

• 5 to 10 years of retail banking operations experience, especially in Credit/Debit Cards Operations.
• 5 to 10 years of team management experience with a minimum size of 10 people.
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with leadership qualities.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills (verbal and written).
• Ability to think objectively and 'outside the box' when analyzing issues.
• Ability to work under pressure.

Responsibilities

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance.
• Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly.
• Drive operations related projects & process improvements.
• Lead and coach staff to a high standard of performance, productivity and service quality.
• Ensure policies, guidelines, operations control and compliance requirements are strictly adhered to.
• Ensure operation procedures are kept up-to-date.
• Identify opportunities to improve productivity and service quality while mentoring staff.

Skills

Retail banking ops

Team management

RPA

Automation

Leadership

Analytical skills

Problem solving

Communication skills

Creative thinking

Work under pressure

Education

Bachelor's degree

Tools

RPA tools

Job description

AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Staff to be involved in:

• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance
• Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Drive operations related projects & process improvements
• Lead and coach staff to a high standard of performance, productivity and service quality
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;
• Ensure that operation procedures are kept up to-date;
• Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Requirements

• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
• 5 to 10 years of team management experience with a minimum size of 10.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with strong leadership qualities
• Strong analytical and problem-solving skills
• Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills
• Ability to think objectively and 'think outside the box' when analyzing issues
• Ability to work under pressure

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency), University-Bachelor

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.