AVP Deputy Team Lead: Process & People Leader

UOB; Kuala Lumpur; Sur place; MYR 180 000 - 280 000; Plein temps

Résumé du poste

UOB is seeking an AVP, Deputy Team Lead for Application Processing in Kuala Lumpur, onsite at The Intermark Vista Tower. You will streamline processes, lead change initiatives, and coach a team to deliver high-quality service while ensuring strict compliance with banking policies.

The role emphasizes cost reduction, data-driven decision making, and effective stakeholder management in a fast-paced retail banking environment.

Qualifications

• 5 to 10 years of retail banking operations experience.
• 5 to 10 years of team management experience (min size 10).
• Experience in change management and RPA/automation implementations.

Responsabilités

• Streamline processes to reduce operating costs and turnaround time while maintaining quality and risk controls.
• Conduct internal reviews and tests to ensure compliance.
• Assist with data analysis, report findings, and recommend corrective actions.
• Proactively manage and resolve customer and business feedback and queries.
• Lead operations projects and process improvements; mentor staff.
• Ensure policies, guidelines, and controls are up-to-date and followed.
• Identify opportunities to boost productivity and service quality across the team.

Connaissances

Leadership

Analytical thinking

Communication

Change management

RPA & automation

Multi-tasking

Formation

Bachelor's degree

Description du poste

UOB is seeking an AVP, Deputy Team Lead for Application Processing in Kuala Lumpur, onsite at The Intermark Vista Tower. You will streamline processes, lead change initiatives, and coach a team to deliver high-quality service while ensuring strict compliance with banking policies.

The role emphasizes cost reduction, data-driven decision making, and effective stakeholder management in a fast-paced retail banking environment.