Deputy Boutique Manager

MY01 Richemont Luxury (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Job summary

Delvaux seeks a Store Operations Manager in Kuala Lumpur to oversee daily boutique operations, ensuring efficiency and profitability. You will lead staff, meet sales targets, and ensure exceptional customer service.

The role also involves training the team, managing VIP programs, and reporting to senior management. Fluent English and Chinese are preferred, with at least 5 years in luxury retail supervision.

Qualifications

• 5+ years in supervisory roles in luxury retail.

Responsibilities

• Meet sales targets by leading and developing a team of sales staff.
• Provide training and coaching to ensure service standards are met.
• Oversee VIP programs and various promotions.
• Ensure high levels of customer service and identify new initiatives for improving service standards.
• Prepare sales reports for senior management.
• Monitor stock and inventory for optimal operation.
• Develop and implement creative retail activation initiatives for in-store and external settings.

Skills

Leadership

Sales targets

Coaching

Customer service

Communication

Problem solving

Project management

English & Chinese

Job description

The Oldest Fine Leather Goods House in the World Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830. Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations. Delvaux Video http://www.youtube.com/watch?v=I0j0zMebgbI We are looking for: A candidate who is responsible for the overall daily operations of the store, ensuring efficiency and profitability. Key duties include leading staff, ensuring sales goals are met, and facilitating exceptional customer service.

Responsibilities

• Meet set sales targets by effectively leading and developing a team of sales staff
• Provide the training and coaching to the team to ensure the service standards are met at all times
• Oversee VIP Program and various promotion programs
• Ensure a high level of customer service is performed while identify new initiatives for improving services standards
• Prepare sales report and activities for communication with the senior management
• Monitor the stock and inventory is at optimal level for operation needs
• Develop and implement creative and strategic retail activation initiatives, adaptable for in-store and external settings, to maximize sales, customer engagement, and brand presence

Job requirements

• At least 5 years of experience in supervisory positions in Luxury Retail Environment
• Mature and self-motivated with excellent analytical mindset
• Excellent problem solving, communicating skill, and project management skills
• Possess excellent communication, customer service and interpersonal skill
• Have a relatively in-depth understanding of the luxury market in MalaysiaStrong sense of responsibility and able to work independently
• Multi-task, highly adaptable to changes
• Fluent in both written and spoken English, and proficient in spoken Chinese

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.