Deputy Boutique Manager

Delvaux; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Delvaux in Kuala Lumpur is seeking a seasoned Store Operations Manager to drive daily performance, efficiency, and profitability in a luxury retail environment. You will lead staff, hit sales targets, train teams, oversee VIP programs, manage inventory, and develop in-store activations while delivering exceptional customer service and safeguarding brand standards.

Ideal candidates have a minimum of five years in luxury retail supervisory roles, strong analytical and communication skills, and the

Qualifications

• At least 5 years of experience in supervisory positions in Luxury Retail Environment.
• Strong leadership and staff development abilities.
• Proven track record of achieving sales targets while delivering exceptional service.
• Excellent communication and interpersonal skills with English and Mandarin/Chinese proficiency.

Responsibilities

• Meet set sales targets by effectively leading and developing a team of sales staff.
• Provide training and coaching to ensure service standards are met at all times.
• Oversee VIP Program and various promotion programs.
• Ensure a high level of customer service and identify initiatives for improving service standards.
• Prepare sales reports for senior management communication.
• Monitor stock and inventory to meet operational needs.
• Develop and implement retail activation initiatives to maximize sales and brand presence.

Skills

Staff leadership

Sales target achievement

Customer service

Analytical mindset

English & Chinese communication

Education

Luxury retail supervisory experience

Job description

We Are Looking For

A candidate who is responsible for the overall daily operations of the store, ensuring efficiency and profitability. Key duties include leading staff, ensuring sales goals are met, and facilitating exceptional customer service.

We Are Looking For

A candidate who is responsible for the overall daily operations of the store, ensuring efficiency and profitability. Key duties include leading staff, ensuring sales goals are met, and facilitating exceptional customer service.

Responsibilities Are As Follows

• Meet set sales targets by effectively leading and developing a team of sales staff
• Provide the training and coaching to the team to ensure the service standards are met at all times
• Oversee VIP Program and various promotion programs
• Ensure a high level of customer service is performed while identify new initiatives for improving services standards
• Prepare sales report and activities for communication with the senior management
• Monitor the stock and inventory is at optimal level for operation needs
• Develop and implement creative and strategic retail activation initiatives, adaptable for in-store and external settings, to maximize sales, customer engagement, and brand presence

Job Requirements

• At least 5 years of experience in supervisory positions in Luxury Retail Environment
• Mature and self-motivated with excellent analytical mindset
• Excellent problem solving, communicating skill, and project management skills
• Possess excellent communication, customer service and interpersonal skill
• Have a relatively in-depth understanding of the luxury market in Malaysia
• Strong sense of responsibility and able to work independently
• Multi-task, highly adaptable to changes
• Fluent in both written and spoken English, and proficient in spoken Chinese