Depot Supervisor (Kajang)

DHL eCommerce (Malaysia) Sdn. Bhd.; Semenyih; On-site; MYR 50,000 - 85,000; Full time

Job summary

The Depot Supervisor (Kajang) at DHL eCommerce Malaysia will lead inbound operations at the depot, ensuring accurate, timely and cost-efficient handling of shipments. You will coordinate with teams to meet delivery targets and maintain SOP compliance.

You will manage staff, monitor performance, and implement process improvements to deliver excellent service for customers within the DHL network.

Qualifications

• 2–3 years of operations experience in logistics or transportation
• Strong knowledge of courier and delivery process flows
• Experience leading a small team or supervising staff

Responsibilities

• Oversee inbound operations at the Depot to ensure timely, accurate and cost-efficient handling of shipments
• Coordinate daily sorting, routing and delivery schedules within DG's Kajang depot area
• Monitor performance, enforce SOPs, conduct staff briefings and drive continuous improvement

Skills

Operations management

Courier management

People management

Education

Bachelor's degree in logistics or related field

Tools

WMS

Job description

We are currently seeking aDepot Supervisor (Kajang)to join DHL eCommerce Malaysia!

The Depot Supervisor will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co-ordination, discussion, and communication
• Assist to keep performance and meet target
• Problem shooting and improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within DHLeC delivery depot
• Plan sorting and courier zone assignments
• Deliver parcels to customers within delivery depot coverage area and cutoff time
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
• Monitor the daily in scan and out scan of shipments
• Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff or through mobile app.
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
• On a daily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
• Handle security exceptions in the Depot along with the security team
• Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
• Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programmes designed centrally
• Ensure adequate manning in terms for full-time PDAs etc
• Generate and maintain MIS related to the Depot
• Special Request handling as appropriated
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment.

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within transportation or logistics industry
• Good knowledge of courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Bachelor’s degree in logistics, supply chain management, or a related field (preferred)

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