Demand and Supply Planning Team Lead - Operations, Retail and Fulfillment

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd in Kuala Lumpur is seeking a Demand and Supply Planning Team Lead to lead, coach, and develop a team of demand planners, manage portfolios, and drive consistent planning processes across functions.

You will own stock coverage, forecast accuracy, and inventory health, oversee forecasts and replenishment for promotions and launches, and partner with Warehouse/Inbound teams to resolve issues while delivering regular inventory reports.

Qualifications

• Experience in demand planning, supply planning, inventory management, or retail supply chain.
• Experience managing or leading a planning team.
• Strong analytical and stakeholder management skills.
• Experience with ERP/WMS/planning systems.
• Proficiency in data analysis and dashboarding is an advantage.
• E-commerce or omnichannel retail experience is preferred.

Responsibilities

• Lead, coach, and develop a team of demand planners.
• Manage category/supplier portfolios and ensure consistent planning processes.
• Drive team performance and capability development.
• Own stock coverage, in-stock rate, forecast accuracy, and inventory health.
• Oversee demand forecasts and replenishment plans, considering promotions, seasonality, and new launches.
• Identify and mitigate stockouts, overstock, and aged/slow-moving inventory.
• Lead inventory planning for major campaigns and sales events.
• Monitor supplier OTIF and maintain supplier performance scorecards.
• Identify root causes of supplier issues and drive improvement plans.
• Ensure suppliers comply with inbound requirements such as booking, ASN/PO accuracy, labelling, packaging, and documentation.
• Partner with Warehouse/Inbound teams to resolve delivery and compliance issues.
• Provide regular reporting on inventory, availability, OTIF, and supplier compliance.
• Partner with Commercial, Category, Finance, and Warehouse teams to align on inventory targets and operational needs.
• Drive process improvements and automation opportunities.

Skills

Demand planning

Team leadership

Analytical skills

Stakeholder management

ERP/WMS proficiency

Dashboarding

E-commerce experience

Job description

Demand and Supply Planning Team Lead - Operations, Retail and Fulfillment

Lead, coach, and develop a team of demand planners.

Manage category/supplier portfolios and ensure consistent planning processes.

Drive team performance and capability development.

Demand Planning & Inventory

Own stock coverage, in-stock rate, forecast accuracy, and inventory health.

Oversee demand forecasts and replenishment plans, considering promotions, seasonality, and new launches.

Identify and mitigate stockouts, overstock, and aged/slow-moving inventory.

Lead inventory planning for major campaigns and sales events.

Monitor supplier OTIF and maintain supplier performance scorecards.

Identify root causes of supplier issues and drive improvement plans.

Ensure suppliers comply with inbound requirements such as booking, ASN/PO accuracy, labelling, packaging, and documentation.

Partner with Warehouse/Inbound teams to resolve delivery and compliance issues.

Reporting & Stakeholder Management

Provide regular reporting on inventory, availability, OTIF, and supplier compliance.

Partner with Commercial, Category, Finance, and Warehouse teams to align on inventory targets and operational needs.

Drive process improvements and automation opportunities.

Requirements:

Experience in demand planning, supply planning, inventory management, or retail supply chain.

Experience managing or leading a planning team.

Strong analytical and stakeholder management skills.

Experience with ERP/WMS/planning systems.

Proficiency in data analysis and dashboarding is an advantage.

E-commerce or omnichannel retail experience is preferred.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.