Debt recovery

STMC; Subang Jaya; On-site; MYR 203,000 - 243,000; Full time

Job summary

STMC seeks a Debt Recovery Manager in Kuala Lumpur to lead end-to-end collections, supervise call centre and field riders, and drive payment recovery strategies that optimize cash flow. You will negotiate settlements and resolve disputes while coordinating with the legal team.

Ideal candidates will understand regulatory requirements, maintain a customer-centric approach, and manage a small debt-collection team. This is a full-time, on-site role based in Kuala Lumpur.

Qualifications

• Experience in debt recovery or collections.
• Ability to negotiate payment arrangements.
• Experience overseeing call centres and field staff.
• Knowledge of legal action processes in debt collection.
• Strong reporting and analytics.

Responsibilities

• Manage debt recovery operations and strategies.
• Negotiate payments with debtors and arrange settlements.
• Oversee call centre and field collectors.
• Resolve disputes and coordinate legal actions.
• Prepare regular collections reports.

Skills

Debt collection

Negotiation

Call centre management

Legal coordination

Reporting

Tools

CRM software

Job description

Debt Recovery Manager – Job Scope

Manage debt recovery, negotiate payments, oversee call centre and field riders, resolve disputes, coordinate legal action, and report on collections.

Seniority level

• Entry level

Employment type

• Full-time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR20,000.00-MYR20,000.00 2 weeks ago