Debt recovery executive

Newvest Recoveries SDN BHD; Selangor; On-site; MYR 36,000 - 58,000; Full time

Job summary

Newvest Recoveries SDN BHD in Petaling Selangor is seeking a Debt Recovery Executive to join our full‑time team. You will pursue outstanding debts while maintaining professional relationships with clients and internal stakeholders.

Responsibilities include negotiating payment arrangements, recording all communications in the CRM, analysing debtor circumstances, escalating cases when needed, and ensuring compliance with regulations to maximise recovery.

Qualifications

• Proven experience in debt recovery, credit management, or collections in financial services.
• Strong communication and negotiation skills for difficult conversations.
• Excellent organisational abilities to manage multiple cases.
• Knowledge of debt collection regulations in Malaysia.

Responsibilities

• Pursuing outstanding debts through calls, emails, and written correspondence.
• Negotiating payment arrangements and settlement proposals to maximise recovery.
• Maintaining accurate records of all communications in the company database.
• Identifying debtor circumstances to develop recovery strategies.
• Escalating cases to legal teams or external agencies when necessary.
• Achieving recovery targets and ensuring compliance with policies.

Skills

Debt management

Negotiation

Communication

CRM proficiency

Record keeping

Attention to detail

Independence

Education

Finance/credit management qualification

Tools

CRM software

Job description

About the role

Newvest Recoveries is seeking a dedicated and results-driven Debt Recovery Executive to join our dynamic team in Petaling Selangor. This is a full-time position that plays a crucial role in our credit recovery operations. As a Debt Recovery Executive, you will be responsible for managing and pursuing outstanding debts whilst maintaining professional relationships with clients. This role is essential to our business objectives, as it directly impacts our recovery rates and financial performance. You will work in our Petaling Selangor office on a full-time basis.

Key responsibilities

• Pursuing outstanding debts through phone calls, emails, and written correspondence in a professional and compliant manner
• Negotiating payment arrangements and settlement proposals with debtors to maximise recovery
• Maintaining accurate and detailed records of all communication and recovery attempts within the company database
• Identifying and analysing debtor circumstances to develop appropriate recovery strategies
• Escalating cases appropriately when necessary, including referrals to legal teams or external collection agencies
• Achieving recovery targets and performance metrics set by management
• Ensuring compliance with relevant debt collection regulations and company policies throughout all recovery activities
• Providing regular reports on recovery progress and case outcomes to senior management
• Building and maintaining positive client relationships whilst pursuing debt recovery objectives

What we’re looking for

• Proven experience in debt recovery, credit management, or a similar collections-focused role within the financial services sector
• Strong communication and negotiation skills with the ability to handle difficult conversations professionally
• Excellent organisational abilities with the capability to manage multiple cases and priorities simultaneously
• Proficiency in using CRM systems and database management software
• Knowledge of debt collection regulations and compliance requirements in Malaysia
• High level of integrity and ethical standards when handling sensitive financial information
• Problem-solving skills and the ability to work independently as well as part of a team
• Strong attention to detail and accuracy in documentation and record-keeping
• Target-driven mindset with a demonstrated ability to achieve and exceed performance goals
• Fluency in English and Malay; additional languages are advantageous
• Relevant qualifications in finance, business administration, or credit management are preferred

What we offer

• Newvest Recoveries is committed to supporting the professional development and wellbeing of our employees.
• We offer a competitive salary package commensurate with experience, opportunities for career progression within our growing organisation, and access to ongoing training and development programmes to enhance your skills in debt recovery and financial services.
• We provide a collaborative working environment where your contributions are valued and recognised.
• Additional benefits include health and wellness initiatives, a supportive team culture, and the opportunity to develop expertise in the credit management sector.
• We encourage work-life balance and are open to discussing flexible working arrangements where possible to support your wellbeing.

About us

Newvest Recoveries is a specialist credit recovery firm operating within the banking and financial services sector. We are committed to providing professional, ethical, and effective debt recovery solutions for our clients whilst maintaining the highest standards of customer service and regulatory compliance. Our mission is to help businesses recover outstanding debts through strategic and compliant recovery practices. We pride ourselves on our team's expertise, integrity, and dedication to delivering results. As a growing organisation, we invest in our people and foster a workplace culture that values professionalism, teamwork, and continuous improvement.