Professional Debt Recovery Executive

Dhir & Partners Sdn Bhd; Muar; On-site; MYR 36,000 - 72,000; Full time

Job summary

Dhir & Partners Sdn Bhd is seeking a Credit Recovery Officer for a full-time, on-site role based in Ampang/Muar. You will manage debt collection, contact clients to resolve overdue payments, and maintain precise records of financial activity.

Strong interpersonal, analytical, and discreet handling of sensitive information are essential, with a finance-related degree preferred. The ideal candidate brings experience in credit recovery, can develop repayment plans, and build constructive client

Qualifications

• Strong interpersonal and customer service skills to communicate effectively with clients
• Experience in debt collection and credit recovery practices
• Analytical ability to evaluate accounts and devise repayment plans
• Discretion with sensitive information and professional conduct under pressure
• Diploma or degree in Finance, Accounting, or Business Administration preferred

Responsibilities

• Manage debt collection processes and contact clients to resolve overdue payments
• Maintain accurate records of financial transactions and repayment activities
• Analyze client accounts to assess recovery potential and risks
• Develop and propose repayment plans tailored to each client
• Build and maintain positive relationships with clients to facilitate timely recovery
• Collaborate with colleagues to ensure compliant and ethical debt-collection practices

Skills

Interpersonal skills

Debt collection

Analytical skills

Discretion

Customer service

Credit recovery experience

Education

Diploma/degree in Finance or Accounting

Business Administration

Job description

Company Description

Dhir & Partners Sdn Bhd is a Malaysia-based company located at Tower 3, 296, Jalan Ampang, Kuala Lumpur. We also have a branch at Jalan Pesta , Muar Johor .The company has a firm presence in the region and serves as a trusted name for its offerings. Dhir & Partners is committed to providing professional services with reliability and proficiency to meet the needs of its clients.

Role Description

This is a full-time, on-site role for a Credit Recovery Officer, based in Ampang/Muar. The Credit Recovery Officer will be responsible for managing debt collection processes, contacting clients to resolve outstanding payments, and maintaining accurate records of financial transactions. The role also involves analyzing accounts, developing repayment plans, and building positive relationships with clients while ensuring timely recovery of overdue balances.

• Ethical and legal work
• Structured scripts & training
• Performance-based high income

Qualifications

• Strong Interpersonal Skills and Customer Service abilities to communicate effectively and build good relationships with clients
• Proficiency in Debt Collection and Finance processes, with a solid understanding of credit recovery practices
• Analytical Skills to evaluate client accounts and devise actionable repayment plans
• Ability to handle sensitive information with discretion and maintain professionalism under challenging situations
• Prior experience in credit recovery or related financial roles is beneficial
• A diploma or degree in Finance, Accounting, Business Administration, or a related field is preferred