Debt Collection Executive: Drive Timely Payments

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 31,000 - 51,000; Full time

Job summary

AEON Credit Service (M) Berhad in Kuala Lumpur is seeking an Executive, Debt Collection to drive individual collection results and advise customers on timely payments. You will respond to customer requests and uphold the company's image with strong service standards.

The role requires extensive follow-up via phone, email, and fax, managing dunning activities and maintaining relationships to meet targets and financial objectives set by management.

Qualifications

• Minimum educational qualification: SPM, STPM, Diploma or Degree.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Malay.
• Proficient in MS Office and basic PC knowledge.
• Strong listening and empathy skills.
• Persuasive with the ability to influence actions.

Responsibilities

• Responsible for achieving individual collection results.
• Advise customers to make timely payments and act as a reminder for due dates.
• Respond to customer requests based on their requirements.
• Maintain good customer service standards and uphold the company’s image.
• Perform dunning activities based on allocated queues.
• Conduct extensive follow-up with customers via phone calls, emails, and faxes to ensure payments are made within the credit term.
• Build and maintain good client relationships while ensuring high service levels.
• Meet collection targets and achieve financial objectives set by management.

Skills

Communication skills

MS Office

Listening & empathy

Persuasive

Stress management

Education

SPM/STPM/ Diploma/ Degree

Tools

MS Office

Job description

AEON Credit Service (M) Berhad in Kuala Lumpur is seeking an Executive, Debt Collection to drive individual collection results and advise customers on timely payments. You will respond to customer requests and uphold the company's image with strong service standards.

The role requires extensive follow-up via phone, email, and fax, managing dunning activities and maintaining relationships to meet targets and financial objectives set by management.