Collection Officer

GREATFAME DYNASTY CREDIT SDN. BHD.; Masai; On-site; MYR 32,000 - 48,000; Full time

Job summary

GREATFAME DYNASTY CREDIT SDN. BHD. is seeking a diligent Debt Collection Officer in Malaysia. You will monitor overdue accounts, contact customers, negotiate repayment plans, and track activities in the system to recover balances.

Responsibilities include preparing aging reports, resolving disputes, and escalating long-outstanding accounts for legal action while adhering to credit policies and regulations. Fresh graduates are welcome to apply.

Qualifications

• SPM/Diploma/Degree in Business Administration or related field.
• Fresh graduates welcome; experience in debt collection or customer service is advantageous.

Responsibilities

• Monitor and follow up on overdue accounts to ensure timely payment
• Contact customers via phone, email, and formal correspondence to recover outstanding balances
• Negotiate repayment plans and settlement terms within company guidelines
• Track and update collection activities in the system accurately
• Investigate and resolve payment discrepancies or disputes with relevant departments
• Prepare aging reports and collection status updates for management review
• Escalate long outstanding accounts for legal action or external recovery when necessary
• Ensure adherence to company SOP, credit policies, and regulatory requirements
• Perform scheduled site visits to the borrower's residence, workplace, or guarantor address for verification, follow-up, or negotiation
• Trace and investigate customers who have become unreachable or provided false information

Skills

Negotiation

Communication skills

Time management

Excel

Integrity

Confidentiality

Follow-up

Customer service

Education

SPM, Diploma or Degree in Business Administration

Tools

Microsoft Office

Job description

Monitor and follow up on overdue accounts to ensure timely payment

Contact customers via phone, email, and formal correspondence to recover outstanding balances

Negotiate repayment plans and settlement terms within company guidelines

Track and update collection activities in the system accurately

Investigate and resolve payment discrepancies or disputes with relevant departments

Prepare aging reports and collection status updates for management review

Escalate long outstanding accounts for legal action or external recovery when necessary

Ensure adherence to company SOP, credit policies, and regulatory requirements

Perform scheduled site visits to the borrower's residence, workplace, or guarantor address for verification, follow-up, or negotiation

Trace and investigate customers who have become unreachable or provided false information

Job requirements:

• SPM, Diploma or Degree in Business Administration, or related field
• Fresh graduates are encouraged to apply; experience in debt collection, credit recovery, or customer service is an advantage.
• Strong negotiation and communication skills
• Firm, disciplined, and able to handle challenging customers professionally
• Target-oriented with good follow-up and time management skills
• Proficient in Microsoft Office applications (especially Excel)
• High level of integrity, confidentiality, and responsibility