Collection Agent (12-month-contract)

Monee; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Monee is seeking a results-driven Debt Collections Associate to join its loan recovery team in Kuala Lumpur. You will handle outbound calls to Singapore customers, negotiate repayment plans, and tailor strategies to settle overdue balances, while ensuring compliance with company policies and regulatory requirements.

You will monitor accounts, respond to inquiries, and strive to meet daily targets with strong English communication. Mandarin is a plus.

Qualifications

• Possess minimum diploma or equivalent.
• Experience in collections or in a call center background is a plus.
• Strong interpersonal skills and the ability to thrive in a dynamic work environment.
• Excellent written and verbal communication in English; Mandarin is a plus.

Responsibilities

• Engage in debt-related conversations with customers via outbound calls and negotiate repayment strategies.
• Manage Singapore customers’ repayment obligations and motivate timely repayments through outbound calls.
• Proactively achieve or exceed targets while complying with collections methodologies, policies, and regulations.
• Serve as the focal point for customer inquiries relating to repayment on overdue accounts.

Skills

Interpersonal skills

Communication in English

Problem-solving

Adaptability

Education

Diploma or equivalent

Job description

About The Team

As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

Job Description

• Engaging in debt-related conversations with Singapore customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
• Manage Singapore’s customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
• Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
• The focal point for customer enquiries relating to repayment on overdue accounts.

Requirements

• Possess minimum diploma or equivalent.
• Experience in collections or in a call center background is a plus.
• Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
• Have good composure and showcase excellent problem-solving solving skills.
• Excellent in both written and verbal communication in English. Fluency in Mandarin is a plus