Database Specialist: Travel Data & Contracts

Exo Travel Malaysia Sdn Bhd; Kuching; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

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Accident & Hospitalization insurance

Optical

Mental Wellness Program

Job summary

EXO Travel Malaysia Sdn Bhd is seeking a Database Officer to join our Kuching, Sarawak team. This full-time role focuses on managing, maintaining and optimising our database infrastructure to support secure, high-performing operations.

You will input and maintain supplier rates and descriptions in Tourplan, perform quality checks, review contracts, troubleshoot data issues, and coordinate with Product for content updates. Excellent English and meticulous, systematic work are essential.

Qualifications

• Bachelor's degree in IT, Tourism or related field.
• Strong computing skills and data literacy.
• Experience with TOURPLAN or similar software is an advantage.
• Software system management background is a plus.
• Knowledge of travel business and destination tourism.
• Excellent spoken and written English.

Responsibilities

• Data Entry & Maintenance: input and update supplier rates, descriptions, and contracts in Tourplan.
• Quality Control: audit data for naming, pricing formulas, and descriptions across Malaysia.
• Contract Management: review supplier contracts for surcharges, black-out dates, and cancellation policies.
• Troubleshooting: assist Sales and Reservations with pricing discrepancies and system errors.
• Content Support: coordinate with Product to upload images and descriptions for online platforms.
• Supplier Relations: occasionally contact suppliers to confirm details or request updates.

Skills

Interpersonal skills

Presentation skills

Problem solving

Initiative

Deadline-oriented

Under pressure

Education

Bachelor's degree in Information Technology, Tourism or related field

Tools

TOURPLAN

Job description

EXO Travel Malaysia Sdn Bhd is seeking a Database Officer to join our Kuching, Sarawak team. This full-time role focuses on managing, maintaining and optimising our database infrastructure to support secure, high-performing operations.

You will input and maintain supplier rates and descriptions in Tourplan, perform quality checks, review contracts, troubleshoot data issues, and coordinate with Product for content updates. Excellent English and meticulous, systematic work are essential.