Data Processing & Panel Ops Associate

Nielsen Holdings Plc; Petaling Jaya; On-site; MYR 23,000 - 28,000; Full time

Job summary

Nielsen in Malaysia is seeking a Data Processing Coordinator to support accurate, timely, and secure processing, validation and delivery of operational data. You will follow defined procedures, monitor data quality, resolve routine issues, and collaborate with Operations and stakeholders to meet SLAs.

Responsibilities include supporting panel operations, engaging panel participants, improving communications, ensuring compliance, and aiding digital data quality efforts with global teams.

Qualifications

• Minimum SPM, STPM, certificate, diploma, or an equivalent qualification.
• 0-1 year of relevant experience in operations, data entry, administrative, or business support roles.
• Basic proficiency in written and spoken English and Malay.
• Computer literacy with proficiency in email, spreadsheets, word processing, Google Suite, and database applications.
• Willingness to learn Nielsen systems, data definitions, quality standards, and repeatable operational processes and maintain high data accuracy and quality standards.
• Strong attention to detail, accuracy mindset, and basic problem-solving skills to investigate discrepancies and follow procedures.

Responsibilities

• Panel Operations & Participant Engagement: Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
• Act as the primary point of contact for research participants, ensuring a high level of customer service.
• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
• Identify and elevate process improvement opportunities and potential risks related to panel management.
• Ensure compliance with market and legal requirements for panel operations.
• Work closely with local and international teams to ensure smooth panel operations.
• Digital Media Operations & Data Quality Management: Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
• Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
• Work with global teams to implement improvements in digital data collection and processing.
• Understand and apply digital metering technology to enhance audience measurement processes (training provided).

Skills

Attention to detail

Data entry

Problem solving

English and Malay

Education

SPM/STPM/certificate/diploma

Tools

Google Workspace

Database applications

Job description

Nielsen in Malaysia is seeking a Data Processing Coordinator to support accurate, timely, and secure processing, validation and delivery of operational data. You will follow defined procedures, monitor data quality, resolve routine issues, and collaborate with Operations and stakeholders to meet SLAs.

Responsibilities include supporting panel operations, engaging panel participants, improving communications, ensuring compliance, and aiding digital data quality efforts with global teams.