Data Processing Coordinator II (Data Analyst II)

Nielsen Holdings Plc; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Job summary

Nielsen seeks a Data Processing Coordinator in Malaysia to ensure accurate, timely, and secure processing of operational data. You will support panels, engage participants, and collaborate with global teams to maintain data quality.

Responsibilities include managing panel communications, ensuring compliance, and improving data collection processes in a fast-paced environment.

Qualifications

• Minimum SPM, STPM, certificate, or diploma.
• 1–2 years of relevant operations, data entry, or admin experience.
• Fluency in English and Bahasa Malaysia.
• Proficient with email, spreadsheets, word processing, and databases.
• Willingness to learn Nielsen systems and ensure data accuracy.
• Strong attention to detail and problem-solving mindset.

Responsibilities

• Provide daily support for Mobile/Online research panels via email, phone, and other tools.
• Act as the primary contact for research participants, delivering high level of service.
• Assist in panelist communications, including emails, translations, and web content.
• Identify opportunities to improve processes and manage risks in panel operations.
• Ensure compliance with market and legal requirements for panel operations.
• Collaborate with local and international teams to smooth panel operations.
• Support digital audience measurement by monitoring panel data for changes.
• Assist in analyzing digital data trends to ensure accuracy in outputs.
• Work with global teams to improve digital data collection and processing.
• Understand and apply digital metering technology (training provided).

Skills

Panel ops

Data entry

English

Bahasa Malaysia

Google Suite

Attention to detail

Education

SPM/ STPM / Diploma

Tools

Google Suite

Job description

• Full-time
• Compensation: MYR 30,100 - MYR 36,100 - yearly

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Data Processing Coordinator supports the accurate, timely and secure processing, validation and delivery of operational data. The role follows defined procedures, monitors data quality, resolves routine data issues, maintains complete records and collaborates with Operations and internal stakeholders to meet service-level and client requirements.

Responsibilities
Panel Operations & Participant Engagement:

• Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
• Act as the primary point of contact for research participants, ensuring a high level of customer service.
• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
• Identify and elevate process improvement opportunities and potential risks related to panel management.
• Ensure compliance with market and legal requirements for panel operations.
• Work closely with local and international teams to ensure smooth panel operations.

Digital Media Operations & Data Quality Management:

• Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
• Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
• Work with global teams to implement improvements in digital data collection and processing.
• Understand and apply digital metering technology to enhance audience measurement processes (training provided).
  

Qualifications

• Minimum SPM, STPM, certificate, diploma, or an equivalent qualification.
• 1–2 years of relevant experience in operations, data entry, administrative, or business support roles.
• Fluency in English and Bahasa Malaysia is a must; Other local language skills preferred.
• Computer literacy with proficiency in email, spreadsheets, word processing, Google Suite, and database applications.
• Willingness to learn Nielsen systems, data definitions, quality standards, and repeatable operational processes and maintain high data accuracy and quality standards.
• Strong attention to detail, accuracy mindset, and basic problem-solving skills to investigate discrepancies and follow procedures.