Data Processing Coordinator I — Panel & Data Quality

Nielsen Holdings Plc; Kuala Lumpur; On-site; MYR 23,000 - 28,000; Full time

Job summary

Nielsen in Malaysia is seeking a Data Processing Coordinator to ensure accurate, timely, and secure processing and delivery of operational data. You will follow defined procedures, monitor data quality, and collaborate with Operations and stakeholders to meet service levels.

The role covers panel operations, participant engagement, and digital data quality management, requiring attention to detail, strong communication in English and Malay, and a willingness to learn Nielsen systems.

Qualifications

• Minimum education: SPM, STPM, certificate, diploma, or equivalent.
• 0-1 year of relevant experience in operations, data entry, or admin.
• Basic proficiency in written and spoken English and Malay.
• Computer literacy with email, spreadsheets, and word processing.
• Willingness to learn Nielsen systems and data handling standards.

Responsibilities

• Panel Operations & Participant Engagement: Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
• Act as the primary point of contact for research participants, ensuring a high level of customer service.
• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
• Identify and elevate process improvement opportunities and potential risks related to panel management.
• Ensure compliance with market and legal requirements for panel operations.
• Work closely with local and international teams to ensure smooth panel operations.
• Digital Media Operations & Data Quality Management: Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
• Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
• Work with global teams to implement improvements in digital data collection and processing.
• Understand and apply digital metering technology to enhance audience measurement processes (training provided).

Skills

Panel Operations

Data quality

Stakeholder communication

Education

SPM/STPM/certificate/diploma or equivalent

Tools

Google Suite

Database applications

Job description

Nielsen in Malaysia is seeking a Data Processing Coordinator to ensure accurate, timely, and secure processing and delivery of operational data. You will follow defined procedures, monitor data quality, and collaborate with Operations and stakeholders to meet service levels.

The role covers panel operations, participant engagement, and digital data quality management, requiring attention to detail, strong communication in English and Malay, and a willingness to learn Nielsen systems.