Data & Operations Monitoring Specialist

MMB EXPRESS HOLDINGS (M) SDN BHD; Kajang; On-site; MYR 28,000 - 45,000; Full time

Job summary

MMB EXPRESS HOLDINGS (M) SDN BHD seeks a Junior Executive to support Data & Operations Monitoring. The role focuses on daily data entry for parcel collection, delivery, and dispatch while ensuring accuracy and timely updates across systems.

You will monitor parcel status, track delays or undelivered items, and help prepare daily to monthly operational reports. Collaboration with dispatchers, drivers, and Admin is essential.

Responsibilities

• Perform daily data entry related to parcel collection, delivery, dispatch, and operational records.
• Monitor parcel status and update relevant information in the system.
• Track pending, delayed, returned, or undelivered parcels and coordinate with relevant personnel.
• Monitor daily attendance and operational performance of dispatchers/riders.
• Ensure all data and records are accurately entered and updated on time.
• Prepare daily, weekly, and monthly operational reports.
• Identify discrepancies or missing information and follow up with the relevant team.
• Monitor collection and delivery progress to ensure operations run smoothly.
• Coordinate with dispatchers, drivers, admin, and management regarding operational issues.
• Maintain proper documentation and filing for operational records.
• Escalate urgent operational issues to the immediate superior.
• Assist in improving data accuracy and monitoring processes.
• Perform any other duties assigned by management from time to time.

Job description

MMB EXPRESS HOLDINGS (M) SDN BHD seeks a Junior Executive to support Data & Operations Monitoring. The role focuses on daily data entry for parcel collection, delivery, and dispatch while ensuring accuracy and timely updates across systems.

You will monitor parcel status, track delays or undelivered items, and help prepare daily to monthly operational reports. Collaboration with dispatchers, drivers, and Admin is essential.