Data-Driven Account Services Specialist

OCBC; Penang; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Community initiatives

Learning & development

Equal opportunity

Job summary

OCBC is recruiting for an Account Services Officer in Malaysia. The role involves being the first point of contact for customers, resolving issues, and providing personalized financial solutions to help clients achieve their goals.

You will work with internal teams to ensure seamless service delivery and look for opportunities to improve processes. A degree in business or finance and at least 2 years in customer service are expected.

Qualifications

• A degree or diploma in a relevant field such as business or finance.
• At least 2 years of experience in customer service or account management.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and analytical skills.
• Proficient in Microsoft Office and banking systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Resolve complex account-related issues, such as transaction disputes and account discrepancies.
• Provide product information and recommendations to customers.
• Process account maintenance requests, such as address changes and account closures.
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery.

Skills

Customer service

Account management

Communication

Problem solving

Attention to detail

Education

Degree or diploma in business or finance

Tools

Microsoft Office

Banking systems

Job description

OCBC is recruiting for an Account Services Officer in Malaysia. The role involves being the first point of contact for customers, resolving issues, and providing personalized financial solutions to help clients achieve their goals.

You will work with internal teams to ensure seamless service delivery and look for opportunities to improve processes. A degree in business or finance and at least 2 years in customer service are expected.