Banking Contact Center Agent — Customer Solutions

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 38,000 - 58,000; Full time

Job summary

OCBC Bank (Malaysia) Berhad is seeking a Contact Center Agent to be the first point of contact for customers, addressing queries and offering tailored financial solutions. You will contribute to customer satisfaction while developing skills in a dynamic banking environment.

The role emphasizes empathy, proactive service, and collaboration with internal teams to ensure a seamless customer journey and ongoing learning opportunities.

Qualifications

• Degree or diploma in any field with strong customer service focus.
• 1–2 years in a customer-facing role, preferably in banking or contact center.
• Excellent communication and interpersonal skills.
• Proactive, problem-solving mindset and ability to handle diverse customers.

Responsibilities

• Respond to customer inquiries via phone, email or chat, providing timely and accurate solutions.
• Resolve complaints in a professional and courteous manner.
• Provide product and service information, promoting OCBC's offerings and cross-selling relevant solutions.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Continuously update knowledge of OCBC's products and services to provide expert advice and support.

Skills

Customer service

Communication skills

Analytical thinking

Education

Degree or Diploma

Job description

OCBC Bank (Malaysia) Berhad is seeking a Contact Center Agent to be the first point of contact for customers, addressing queries and offering tailored financial solutions. You will contribute to customer satisfaction while developing skills in a dynamic banking environment.

The role emphasizes empathy, proactive service, and collaboration with internal teams to ensure a seamless customer journey and ongoing learning opportunities.