Banking Support Specialist (Accounts)

OCBC e2 Power Sdn Bhd; Penang; On-site; MYR 36,000 - 58,000; Full time

Job summary

OCBC e2 Power Sdn Bhd is seeking an Account Services Officer to be the first point of contact for customers, helping manage finances and achieve their goals. You will build relationships, resolve issues, and provide personalized banking solutions.

You will collaborate with internal teams to ensure seamless service delivery, handle inquiries, and process maintenance requests while maintaining accuracy and attention to detail.

Qualifications

• A degree or diploma in a relevant field, such as business or finance.
• At least 2 years of experience in customer service or account management.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and analytical skills.
• Proficient in Microsoft Office and banking systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Resolve complex account-related issues, such as transaction disputes and account discrepancies
• Provide product information and recommendations to customers
• Process account maintenance requests, such as address changes and account closures
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery

Skills

Communication

Problem-solving

Multi-tasking

Attention to detail

Analytical skills

Banking knowledge

Education

Bachelor's degree or diploma in business or finance

Tools

Microsoft Office

Banking systems

Job description

OCBC e2 Power Sdn Bhd is seeking an Account Services Officer to be the first point of contact for customers, helping manage finances and achieve their goals. You will build relationships, resolve issues, and provide personalized banking solutions.

You will collaborate with internal teams to ensure seamless service delivery, handle inquiries, and process maintenance requests while maintaining accuracy and attention to detail.