Customer Experience Manager

OCBC; Sepang; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Learning and development opportunities

Equal opportunity

Job summary

OCBC Bank Malaysia is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate banking services and provide solutions to queries. You’ll need to be proactive, empathetic, and solution-focused, using product knowledge to deliver timely support and build trust.

Responsibilities include handling inquiries by phone, email, or in person; offering product information; escalating complex issues; collaborating with internal teams; and continuously updating

Qualifications

• A degree or diploma in any field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Positive attitude with a customer-centric approach.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively.
• Provide product information and recommendations to help customers make informed decisions.
• Identify and elevate complex issues to relevant teams for seamless resolution.
• Collaborate with internal stakeholders to resolve customer complaints and feedback.
• Continuously update knowledge of our products and services to provide accurate and helpful support.

Job description

OCBC Bank Malaysia is seeking a Customer Service Officer to be the first point of contact for customers, helping them navigate banking services and provide solutions to queries. You’ll need to be proactive, empathetic, and solution-focused, using product knowledge to deliver timely support and build trust.

Responsibilities include handling inquiries by phone, email, or in person; offering product information; escalating complex issues; collaborating with internal teams; and continuously updating