Banking Data Entry Specialist

OCBC Group; Penang; On-site; MYR 31,000 - 47,000; Full time

Job summary

OCBC Malaysia in Penang is seeking a Data Entry Processor to handle account-related data and support day-to-day banking operations. This onsite role requires accuracy, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

You will interact with customers as needed, process account maintenance tasks, and collaborate with internal teams to ensure reliable service delivery.

Qualifications

• A degree or diploma in a relevant field such as business or finance.
• At least 2 years of experience in customer service or account management.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and analytical skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Resolve complex account-related issues, such as transaction disputes and account discrepancies.
• Provide product information and recommendations to customers.
• Process account maintenance requests, such as address changes and account closures.
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery.

Skills

Communication skills

Problem solving

Attention to detail

Analytical skills

Team player

Education

Degree or diploma in business/finance

Tools

Microsoft Office

Banking systems

Job description

OCBC Malaysia in Penang is seeking a Data Entry Processor to handle account-related data and support day-to-day banking operations. This onsite role requires accuracy, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

You will interact with customers as needed, process account maintenance tasks, and collaborate with internal teams to ensure reliable service delivery.