Customer Service (Streaming Platform)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

Sutherland Malaysia is hiring a customer service specialist to support Cantonese-speaking and Mandarin-speaking customers from Hong Kong and China. The role is based onsite in Bangsar South, Kuala Lumpur, with 40 hours weekly.

You will handle live chat and inbound calls, resolve tech issues, assist with account and billing questions, and keep clear interaction records. Fluency in Cantonese, Traditional Mandarin, and English is required, with 1–2 years in customer service preferred.

Qualifications

• Fluent spoken Cantonese, written Traditional Mandarin, and spoken and written English.

Responsibilities

• Support customers through live chat and inbound calls with warmth and care.
• Solve everyday tech issues, such as login errors and device compatibility.
• Guide customers through account and billing questions.
• Keep clear, accurate records of every interaction.
• Stay up to date on product updates and policies so you always give the right answer.

Skills

Cantonese

Mandarin (Traditional)

English

Job description

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi)

Love helping people and speaking Cantonese? Join us in Bangsar South.

You’ll be the friendly voice behind a popular streaming service, helping customers in Hong Kong and China get back to enjoying their favorite shows.

What you’ll do

Support customers through live chat and inbound calls with warmth and care

Solve everyday tech issues, such as login errors and device compatibility

Guide customers through account and billing questions

Keep clear, accurate records of every interaction

Stay up to date on product updates and policies so you always give the right answer

What we’re looking for

Fluent spoken Cantonese, written Traditional Mandarin, and spoken and written English

Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)

A positive, patient, problem-solving attitude

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Work setup

Schedule: 5 days on, 2 days off (40 hours a week)

Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.