CX Experience Specialist: Friendly Frontline Support

Trevabook; Malaysia; On-site; MYR 24,552 - 30,132; Full time

Job summary

Trevabook is hiring a Customer Experience Ambassador to be the first point of contact for customers. You will deliver friendly, professional, and efficient support, handling enquiries, resolving issues, and building trust across channels.

The role requires 1+ year in customer service, a Diploma or Bachelor’s degree in a related field, and strong English and Malay communication. You should be able to multitask in a fast-paced environment and be willing to work shifts, weekends, and public

Qualifications

• Diploma or Bachelor’s degree in Business, Communications, or related field.
• Minimum 1 year of experience in customer service or front-line roles.
• Good spoken and written communication skills in English and Malay.
• Calm under pressure with strong problem-solving skills.
• Able to multitask in a fast-paced environment.
• Willing to work shifts, weekends, and public holidays when required.

Responsibilities

• Handle customer enquiries via phone, email, live chat, and in-person.
• Provide clear, accurate, and timely responses to customers.
• Manage complaints with empathy, professionalism, and a solutions-focused mindset.
• Record and update customer interactions in the system.
• Work with internal teams to resolve complex cases.
• Ensure proper follow-up and closure of all customer issues.
• Build positive relationships to encourage customer loyalty.
• Collect feedback and identify common issues or trends.
• Maintain the company’s service standards and brand image in every interaction.

Skills

Customer service experience

Multitasking

English proficiency

Malay proficiency

Communication skills

Education

Diploma or Bachelor’s degree in Business/Communications

Job description

Trevabook is hiring a Customer Experience Ambassador to be the first point of contact for customers. You will deliver friendly, professional, and efficient support, handling enquiries, resolving issues, and building trust across channels.

The role requires 1+ year in customer service, a Diploma or Bachelor’s degree in a related field, and strong English and Malay communication. You should be able to multitask in a fast-paced environment and be willing to work shifts, weekends, and public