Customs Clearance Specialist – Global Trade

FedEx; George Town; On-site; MYR 36,000 - 60,000; Full time

Job summary

FedEx Express Malaysia is seeking a Clearance Agent to review and finalize customs documentation, communicate with customers and agencies, and manage customs clearance processes. The role requires knowledge of regulations and strong attention to detail, with a focus on accurate declarations and service quality.

The position involves coordinating with operations, customer service, and sales to ensure timely clearances and excellent customer experiences.

Qualifications

• > Secondary education or equivalent.
• > Relevant work experience of at least two (2) years is preferred but not required.
• > Knowledge of customs regulations, procedures and trade compliance is preferred but not required.
• > Working knowledge of Microsoft Office & PC.
• > Strong interpersonal and problem-solving skills.
• > Proven expertise in planning & organizing, with a strong accuracy & attention to detail.

Responsibilities

• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits, to ensure accurate declarations before submission to customs authorities.
• Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues.
• Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
• Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
• Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with oraganization policies and regulatory requirements
• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction

Skills

Interpersonal skills

Planning & organizing

Problem-solving

Attention to detail

Customer service

Education

Secondary education or equivalent

Tools

Microsoft Office

Job description

FedEx Express Malaysia is seeking a Clearance Agent to review and finalize customs documentation, communicate with customers and agencies, and manage customs clearance processes. The role requires knowledge of regulations and strong attention to detail, with a focus on accurate declarations and service quality.

The position involves coordinating with operations, customer service, and sales to ensure timely clearances and excellent customer experiences.