Customer Training Specialist

PropertyGuru Group; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Holistic rewards package

Career development opportunities

Inclusive benefits (paternity leave)

Job summary

PropertyGuru Group, Southeast Asia’s leading PropTech company, seeks a Training Guru to design and deliver customer training across SaaS products. You will create engaging materials, run live sessions, and collaborate with Product, Support, and Marketing to keep content current.

Hybrid work enables flexible scheduling while driving outcomes. You’ll help customers succeed, with a focus on measurable training impact and continuous content improvement across Malaysia, Singapore, and regional

Qualifications

• Experience in developing and delivering customer training programs, preferably for technology or SaaS.
• Excellent communication and presentation skills with clear information delivery.
• Strong instructional design capabilities for engaging materials.
• Highly organized with the ability to manage multiple training projects.
• Customer-focused mindset to help users learn and succeed.

Responsibilities

• Developing and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru’s products and services.
• Creating engaging training materials, including presentations, manuals, videos, and online tutorials.
• Conducting live training sessions, webinars, and workshops for customers.
• Assessing training needs through surveys and data to improve content and delivery.
• Collaborating with Product, Customer Support, and Marketing to keep materials up-to-date.
• Measuring effectiveness of training programs and making data-driven improvements.

Skills

Training program development

Communication

Instructional design

Organization

Customer-centric mindset

Job description

PropertyGuru is Southeast Asia’s leadingPropTech company, and the preferred destination for over 32 million property seekers monthlyto connect with over 50,000 agentsmonthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia PropertyAwards, events and publications across Asia.

For more information, please visit:PropertyGuruGroup.com;PropertyGuruGrouponLinkedIn.

Recognised as a Top Employers Certified* organisation, we’re proud to be among the best workplaces in the region—celebrating an inclusive culture of excellence, growth, and well-being.

As a Guru you will be accountable for:

• Developing and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru’s products and services.

• Creating engaging and effective training materials, including presentations, manuals, videos, and online tutorials, tailored to various learning styles and levels of expertise.

• Conducting live training sessions, webinars, and workshops for customers, ensuring a high level of engagement and knowledge transfer.

• Assessing customer training needs through surveys, feedback, and performance data to continuously improve training content and delivery methods.

• Collaborating with internal teams, such as Product, Customer Support, and Marketing, to stay informed about product updates and ensure training materials are up-to-date.

• Measuring the effectiveness of training programs through feedback, assessments, and performance metrics, and making data-driven improvements.

We’re looking for someone who:

• Has proven experience in developing and delivering customer training programs, preferably in a technology or SaaS environment.

• Possesses excellent communication and presentation skills, with the ability to convey complex information in an easily understandable manner.

• Demonstrates strong instructional design skills, with the ability to create engaging and effective training materials.

• Is highly organized and detail-oriented, with the ability to manage multiple training projects simultaneously.

• Shows a passion for helping others learn and succeed, with a customer-centric mindset.

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.

• Holistic rewards package covering your financial, physical & mental health.

• Multi-directional career development across all levels.

• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

At PropertyGuru, you’ll be part of a Top Employers Certified* company that puts people at the heart of everything we do.