Customer Training Specialist

PropertyGuru; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing benefits

Career development opportunities

Paternity leave

Job summary

PropertyGuru is Southeast Asia’s leading PropTech company, connecting millions of property seekers with agents and listings across Singapore, Malaysia, Thailand and Vietnam. We’re looking for an experienced training professional to develop and deliver comprehensive customer training programs for our SaaS products.

You’ll create engaging materials, run live sessions and measure program impact, while collaborating with Product, Customer Support and Marketing to keep training content up-to-date.

Qualifications

• Has proven experience in developing and delivering customer training programs, preferably in a technology or SaaS environment.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Demonstrates strong instructional design skills, creating engaging training materials.
• Highly organized and detail-oriented, able to manage multiple training projects simultaneously.
• Shows a passion for helping others learn and succeed, with a customer-centric mindset.

Responsibilities

• Developing and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru's products and services.
• Creating engaging and effective training materials, including presentations, manuals, videos, and online tutorials, tailored to various learning styles and levels of expertise.
• Conducting live training sessions, webinars, and workshops for customers, ensuring high engagement and knowledge transfer.
• Assessing customer training needs through surveys, feedback, and performance data to continuously improve training content and delivery methods.
• Collaborating with internal teams, such as Product, Customer Support, and Marketing, to stay informed about product updates and ensure training materials are up-to-date.
• Measuring the effectiveness of training programs through feedback, assessments, and performance metrics, and making data-driven improvements.

Skills

Training program development

Presentation skills

Instructional design

Project coordination

Customer-centric mindset

Job description

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia.

In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

Recognised as a Top Employers Certified* organisation, we’re proud to be among the best workplaces in the region—celebrating an inclusive culture of excellence, growth, and well-being.

Responsibilities

• Developing and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru's products and services
• Creating engaging and effective training materials, including presentations, manuals, videos, and online tutorials, tailored to various learning styles and levels of expertise
• Conducting live training sessions, webinars, and workshops for customers, ensuring a high level of engagement and knowledge transfer
• Assessing customer training needs through surveys, feedback, and performance data to continuously improve training content and delivery methods
• Collaborating with internal teams, such as Product, Customer Support, and Marketing, to stay informed about product updates and ensure training materials are up-to-date
• Measuring the effectiveness of training programs through feedback, assessments, and performance metrics, and making data-driven improvements

Qualifications

• Has proven experience in developing and delivering customer training programs, preferably in a technology or SaaS environment
• Possesses excellent communication and presentation skills, with the ability to convey complex information in an easily understandable manner
• Demonstrates strong instructional design skills, with the ability to create engaging and effective training materials
• Is highly organized and detail-oriented, with the ability to manage multiple training projects simultaneously
• Shows a passion for helping others learn and succeed, with a customer-centric mindset

Commitments

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi-directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

Benefits

• Hybrid, flexible working arrangements
• Competitive salaries
• Progressive, comprehensive benefits

At PropertyGuru, you’ll be part of a Top Employers Certified* company that puts people at the heart of everything we do.

Joining PropertyGuru Group means more than just a new job. It’s an opportunity to shape the future of an entire industry and the lives of millions in Southeast Asia. We’re the leading PropTech company in Singapore, Vietnam, Malaysia and Thailand. We leverage data and technology to create trust and transparency in the real estate industry with our market-leading property marketplaces, mortgage guidance for life’s biggest financial decisions and data insights that help our partners unlock hidden business potential. Our platforms, solutions and expertise guide property seekers, agents and developers to make confident decisions at every step of the property journey.

Innovation with impact As a Guru, you’ll be at the forefront of PropTech innovation, harnessing AI and technology to push the boundaries of what’s possible. Your work will create solutions that transform urban landscapes and power communities across the region. Being a Guru means guiding millions towards their property dreams while continuously evolving yourself. As we enhance our offerings to serve Southeast Asia’s diverse markets, you’ll grow too by learning from industry pioneers and charting your own path. Your unique perspective, joining our team of 1,300 Gurus from 30+ nationalities, could spark our next breakthrough.

Beyond the bottom line Our people are our biggest strength and we take pride in our Gurus First approach in the way we conduct business. We offer hybrid, flexible working arrangements, competitive salaries, progressive, comprehensive benefits, and foster a collaborative, inclusive, and open team culture. In turn, our Gurus are driven by a purpose that goes beyond the bottom line. We’re committed to making sustainable, accessible living a reality for all. As part of our team, you’ll be working towards our vision: We power communities to live, work, and thrive in tomorrow’s cities. Your journey as a Guru starts here.