Customer Support -Voice

Cognizant; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology services company is seeking a motivated individual for the PE-Maps role in Kuala Lumpur. This position requires proficiency in the Korean language and passion for customer support with responsibilities including client communication and maintaining service quality. No travel is required, and the role offers opportunities to enhance customer satisfaction while working during day shifts.

Qualifications

• Proficient in Korean language both written and spoken at a novice level.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Communicate effectively with Korean-speaking clients to address inquiries.
• Provide exceptional customer support by resolving issues promptly.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Korean language proficiency

Communication skills

Problem-solving abilities

Attention to detail

Interpersonal skills

Education

Korean Language Proficiency Test (KLPT) or equivalent

Job description

Job Summary

We are seeking a motivated individual for the PE-Maps role requiring 0 to 2 years of experience. The ideal candidate will possess strong Korean language skills and a passion for customer support. This role involves working from our office during day shifts with no travel required. The candidate will contribute to enhancing customer satisfaction and operational efficiency.

Responsibilities

• Communicate effectively with Korean-speaking clients to address their inquiries and concerns.


• Provide exceptional customer support by understanding and resolving issues promptly.


• Collaborate with team members to ensure a seamless customer experience.


• Utilize Korean language skills to translate and interpret customer needs accurately.


• Maintain accurate records of customer interactions and transactions.


• Assist in developing strategies to improve customer satisfaction and retention.


• Analyze customer feedback to identify areas for improvement in service delivery.


• Support the team in achieving performance targets and objectives.


• Participate in training sessions to enhance product knowledge and service skills.


• Contribute to the development of customer support materials and resources.


• Ensure compliance with company policies and procedures in all customer interactions.


• Engage in continuous learning to stay updated with industry trends and best practices.


• Foster a positive and collaborative work environment to achieve team goals.

Qualifications

• Demonstrate proficiency in Korean language both written and spoken at a novice level.


• Possess excellent communication and interpersonal skills.


• Exhibit strong problem-solving abilities and attention to detail.


• Show a willingness to learn and adapt to new challenges.


• Have a basic understanding of customer support principles and practices.


• Display a customer-centric mindset with a focus on delivering quality service.


• Experience in customer support is a plus but not mandatory.

Certifications Required

Korean Language Proficiency Test (KLPT) or equivalent certification. Proficiency in Korean language both written and spoken at a novice level.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.