Fulfilment Strategy Executive — Client Success & Ops

Ninja Van; Shah Alam; On-site; MYR 42,000 - 64,000; Full time

Job summary

Ninja Van Malaysia is hiring for a Customer Success/Account Management role to support our growing client base in Shah Alam. You will own relationships from onboarding through ongoing engagement, ensuring service quality and retention for fulfilment solutions.

You will collaborate with internal teams to address client needs, prepare presentations, and assist in contract engagements while maintaining strong communication in English and Bahasa Melayu.

Qualifications

• At least 1 year experience in sales, business development, account management, customer success or operations.
• Experience in 3PL logistics business, particularly fulfilment and warehousing.
• Diploma or degree.
• Proficiency in English and Bahasa Melayu; Mandarin is an added advantage.

Responsibilities

• Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
• Manage day-to-day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers.
• Work closely on contract negotiation and engagements between clients and legal team.
• Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
• Provide technical fulfilment expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement.

Skills

Sales & BD

Customer success

Account management

Communication skills

Multitasking

Strategic thinking

Business acumen

Collaboration

Education

Diploma / Degree

Tools

Microsoft Office

Google Workspace

Job description

Ninja Van Malaysia is hiring for a Customer Success/Account Management role to support our growing client base in Shah Alam. You will own relationships from onboarding through ongoing engagement, ensuring service quality and retention for fulfilment solutions.

You will collaborate with internal teams to address client needs, prepare presentations, and assist in contract engagements while maintaining strong communication in English and Bahasa Melayu.