Customer Service Representative (Local Malaysian & Immediate Joiner)

Concentrix; Kuala Lumpur; Vor Ort; MYR 36.000 - 48.000; Vollzeit

Zusammenfassung

Concentrix in Malaysia, Kuala Lumpur is seeking a customer service professional to handle chats and email inquiries, with a focus on resolving issues and maintaining high SLA adherence.

You will manage escalations, communicate professionally, and ensure customer satisfaction through effective call flows and process compliance.

Qualifikationen

• Bachelor’s degree in any field.
• Minimum 1 year of experience in customer service emails and live chats.
• Comfortable with rotational shift (incl. night shift and rotational weekly off).

Aufgaben

• Understand customer enquiries and respond via applicable channels: chats and email.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
• Able to read, write, and speak fluently and spontaneously in English.

Kenntnisse

Customer service

Ausbildung

Bachelor’s degree in any field

Jobbeschreibung

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: chats and email.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
• Able to read, write, and speak fluently and spontaneously in English.

Qualifications:

• Bachelor’s degree in any field
• Minimum 1 year of experience in customer service emails, and live chats.
• Comfortable with rotational shift (incl. night shift and rotational weekly off)