Customer Support Specialist - Japanese

Savior Artigos Texteis Lda; Cyberjaya; Hybrid; MYR 42,000 - 63,000; Full time

Job summary

Talent Ready is hiring a Japanese-speaking Customer Support Representative to be placed in Kuala Lumpur, Malaysia. You will assist customers via live chat and email in Japanese and English, handling inquiries related to fintech and crypto products.

The role requires native-level Japanese, strong English, 2–4 years in customer service, and willingness to work 5 days including weekends under a hybrid model (onsite day shifts, remote night shifts). Legal work authorization in Malaysia is required.

Qualifications

• Native-level Japanese proficiency for complex written interactions.
• Strong English, written and spoken.
• 2–4 years in customer service / live-chat support with frontline training.
• Experience in fintech/crypto/trading environments is a plus.
• Strong numerical acumen and attention to detail.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure efficient, accurate, high-quality customer service.
• Familiarize with crypto trading platforms and market fundamentals.
• Follow up on inquiries and complaints from users.
• Flag discrepancies or risks to management promptly.
• Seek continuous improvements to team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service experience

Team player

Willingness to work 5 days

Education

Finance / Economics / Mathematics / Business background

Job description

Hi Talent Ready! We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

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