Customer Support Specialist - Japanese

Savior Artigos Texteis Lda; Batu Caves; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is hiring a Japanese-Speaking Customer Support Representative. The role involves assisting customers in Japanese and English via live chat and email, with a hybrid onsite/day shift and home-based night shift arrangement.

Requires native Japanese, strong English, 2–4 years in customer service, and familiarity with fintech or crypto products. Malaysia work authorization is required. Join us to grow in fintech/trading support.

Qualifications

• Native-level Japanese proficiency for complex written interactions.
• Strong English written and spoken communication.
• 2–4 years in Customer Service / Live-chat, with frontline training.
• Experience with financial institutions, fintech platforms, trading, or crypto products is a plus.
• Educational background in Finance, Economics, Mathematics, Business Administration, or STEM preferred.
• Strong numerical acumen with attention to detail and data handling.
• Passion for a long-term fintech/crypto career.
• Team player, self-driven, able to respond professionally to user requests.
• Ability to work 5 days with weekends/public holidays.
• Willingness to work onsite during day shifts and from home for night shifts (hybrid).
• Legal work authorization in Malaysia.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals.
• Diligently manage and follow up on inquiries or complaints from users.
• Understand customer needs and translate into feedback and solutions for management.
• Flag discrepancies or risks to management in a timely manner.
• Seek continuous improvements to enhance team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service

Fintech/crypto experience

Numerical/analytical ability

Team player / self-driven

Onsite daytime, hybrid nights

Education

Finance / Economics / Mathematics / Business / STEM background

Job description

Hi Talent Ready! We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

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