Customer Support Specialist - Japanese

Cross Border Talents; Kuantan; Hybrid; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

Talent Ready in Kuala Lumpur is hiring a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English. The role requires knowledge of crypto trading basics and fintech concepts, with weekend and public holiday shifts as part of a hybrid model.

You will support users via live chat and email, resolving issues and gathering feedback for management while staying current on market conditions and platform features.

Qualifikationen

• Native-level Japanese proficiency and strong English communication.
• Experience in customer service with frontline operations training.
• Experience in fintech, trading environments or crypto products is a strong advantage.

Aufgaben

• Assist customers via live chat or email in Japanese and English.
• Deliver high-quality, accurate customer service experience.
• Stay informed on crypto trading platforms, products, and market fundamentals.

Kenntnisse

Japanese language

English proficiency

Customer service

Fintech knowledge

Crypto trading basics

Ausbildung

Finance/Economics/Math background

Business/STEM related field preferred

Tools

Live chat platforms

CRM systems

Crypto trading platform familiarity

Jobbeschreibung

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments,or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration,or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures,data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player, committed and self-driven, with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts,according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto tradingplatform, products, and crypto-market fundamentals,while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, andoverall operational processes.

looking forward to collaborating with you