Customer Support Specialist - Fast-Paced, Growth-Oriented

BizLink Technology (S.E.A.) Sdn. Bhd.; Penang; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Career development

Team-building activities

Social events

Job summary

BizLink Technology (S.E.A) Sdn. Bhd. in Penang is hiring a Customer Service Representative. You will be the primary contact for customers, offering support on inquiries, orders, and resolutions, and collaborating with other teams to ensure a smooth experience.

The role emphasizes strong communication, problem-solving, and multitasking in a dynamic environment with opportunities for professional development.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Experience in a customer service or client-facing role.
• Ability to work in a fast-paced environment and multitask.
• Collaborative mindset and passion for customer service.

Responsibilities

• Respond to inquiries via phone, email, and other channels promptly.
• Assist customers with product information, orders, and resolutions.
• Provide detailed and accurate information addressing needs and concerns.
• Collaborate with cross-functional teams for seamless experiences.
• Maintain records of customer interactions and follow-ups.
• Seek opportunities to improve customer satisfaction and efficiency.

Skills

Excellent communication

Problem solving

Microsoft Office

CRM software

Customer service

Multitasking

Collaborative mindset

Tools

CRM software

Microsoft Office

Job description

BizLink Technology (S.E.A) Sdn. Bhd. in Penang is hiring a Customer Service Representative. You will be the primary contact for customers, offering support on inquiries, orders, and resolutions, and collaborating with other teams to ensure a smooth experience.

The role emphasizes strong communication, problem-solving, and multitasking in a dynamic environment with opportunities for professional development.