Customer Service Representative

BizLink Technology (S.E.A.) Sdn. Bhd.; Penang; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Career development

Team-building activities

Social events

Job summary

BizLink Technology (S.E.A) Sdn. Bhd. in Penang is hiring a Customer Service Representative. You will be the primary contact for customers, offering support on inquiries, orders, and resolutions, and collaborating with other teams to ensure a smooth experience.

The role emphasizes strong communication, problem-solving, and multitasking in a dynamic environment with opportunities for professional development.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Experience in a customer service or client-facing role.
• Ability to work in a fast-paced environment and multitask.
• Collaborative mindset and passion for customer service.

Responsibilities

• Respond to inquiries via phone, email, and other channels promptly.
• Assist customers with product information, orders, and resolutions.
• Provide detailed and accurate information addressing needs and concerns.
• Collaborate with cross-functional teams for seamless experiences.
• Maintain records of customer interactions and follow-ups.
• Seek opportunities to improve customer satisfaction and efficiency.

Skills

Excellent communication

Problem solving

Microsoft Office

CRM software

Customer service

Multitasking

Collaborative mindset

Tools

CRM software

Microsoft Office

Job description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at BizLink Technology (S.E.A) Sdn. Bhd. in Perai, Penang. As a full-time Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and contributing to the overall success of our organisation.

What you'll be doing

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Assist customers with product information, order processing, and problem resolution
• Provide detailed and accurate information to customers, addressing their needs and concerns
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Maintain detailed records of customer interactions and follow-up actions
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software
• Experience in a customer service or client-facing role, preferably in the administration and office support industry
• Ability to work in a fast-paced environment and multitask effectively
• A collaborative mindset and a genuine passion for providing exceptional customer service

What we offer

At BizLink Technology (S.E.A) Sdn. Bhd., we value our employees and strive to create a supportive and rewarding work environment. As a Customer Service Representative, you can expect:

• Competitive salary and annual performance-based reviews
• Comprehensive benefits package, including health insurance and retirement planning
• Opportunities for career advancement and professional development
• Regular team-building activities and social events