Customer Support Specialist — Empathy-Driven & Multichannel

TP; Bayan Lepas; On-site; MYR 30,000 - 42,000; Full time

Job summary

TP in Bayan Lepas, Malaysia, is seeking a dynamic Customer Service representative to join our on-site team. You will handle inquiries across phone, email and chat, delivering accurate information and empathetic support to customers.

Fresh graduates are encouraged to apply. You will work in a fast-paced environment, manage diverse tasks, and participate in rotational shifts as required to meet service targets and ensure customer satisfaction.

Qualifications

• Diploma or Bachelor's degree in any discipline.
• Fresh graduates are encouraged to apply.
• Minimum 6 months of customer service experience preferred.
• Strong English communication skills in speaking, reading, writing and listening.
• Typing speed of at least 40 WPM with 90% accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide excellent customer service via phone, email, chat or other channels.
• Assist customers with inquiries, requests and concerns in a professional and timely manner.
• Understand customer needs and provide accurate information and suitable solutions.
• Handle customer complaints with a positive, empathetic, and professional approach.
• Update customer records and case details accurately in systems.
• Escalate complex issues to the appropriate team when needed.
• Follow company policies, procedures and service guidelines.
• Meet individual and team targets for quality, productivity and satisfaction.
• Stay updated on products, services and processes through ongoing learning.
• Perform other duties as assigned by management.

Skills

English proficiency

Communication skills

Active listening

Problem solving

Interpersonal skills

Typing 40 WPM

Education

Diploma or Bachelor's

Tools

Microsoft Office

CRM systems

Windows

Job description

TP in Bayan Lepas, Malaysia, is seeking a dynamic Customer Service representative to join our on-site team. You will handle inquiries across phone, email and chat, delivering accurate information and empathetic support to customers.

Fresh graduates are encouraged to apply. You will work in a fast-paced environment, manage diverse tasks, and participate in rotational shifts as required to meet service targets and ensure customer satisfaction.