Digital Support & Content Reviewer — EN/ID, Fresh Grads

5G-Starlink Pte.; Malacca City; Sur place; MYR 28 000 - 45 000; Plein temps

Résumé du poste

5G-Starlink Pte. in Malacca City, Malaysia, is hiring a Customer Support Agent to help improve user experience online and respond to inquiries with quality, speed, empathy, and accuracy.

The role welcomes fresh graduates up to 6 months of call center experience. You should be able to speak Indonesian and English, work weekends/holidays, and quickly learn new processes while upholding client policies.

Qualifications

• Fresh Graduate to 6 months of experience in calls center encouraged to apply.
• Able to speak and read Indonesian and English.
• Willingness to work holidays and weekends with rotational shifts.

Responsabilités

• Working toward creating a positive environment and improve user experience online.
• Managing and safeguarding content effectively on digital platforms.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Understand and remain up-to-date with client policies and guidelines
• Resolve inquiries according to defined policies and procedures.
• Fulfill base productivity and quality requirements.

Connaissances

Indonesian

English

Description du poste

5G-Starlink Pte. in Malacca City, Malaysia, is hiring a Customer Support Agent to help improve user experience online and respond to inquiries with quality, speed, empathy, and accuracy.

The role welcomes fresh graduates up to 6 months of call center experience. You should be able to speak Indonesian and English, work weekends/holidays, and quickly learn new processes while upholding client policies.