Contact Center Representative

5G-Starlink Pte.; Malacca City; On-site; MYR 27,000 - 45,000; Full time

Job summary

5G-Starlink Pte. invites applications for a Contact Center Representative in Malacca. You will handle incoming telephone enquiries and emails, resolve issues promptly, and ensure first contact resolution.

You will meet productivity and quality targets, respond professionally, and update systems accurately. Malaysian citizens with a Diploma or higher and at least 1 year in customer service are preferred; work Mon-Fri 8:30am-5:30pm.

Qualifications

• Malaysian citizen criteria.
• Diploma or higher in any business field or related.
• At least 1 year of related customer service experience.

Responsibilities

• Handle incoming telephone enquiries and emails from customers.
• Resolve issues promptly and aim for first contact resolution.
• Meet productivity and quality targets (response times, customer satisfaction).
• Research needed information and update systems accurately.
• Follow internal policies and comply with all standards.

Skills

Customer service

Communication

Teamwork

Education

Diploma or higher

Tools

CRM software

Job description

About the job Contact Center Representative

Job Responsibility

• To be responsible and dedicated to all incoming telephone enquiries / emails from customers, problem and complaints relating to the Company or the Company's client products and services, with the objective of resolving issue as timely, providing first excellent contact resolution.
• To meet/ exceed productivity and quality standards (E.g: email response time, quality call monitoring and customer satisfaction monitors).
• Respond to telephone and email enquiries professionally, in compliance with all internal policies, compliances at all times.
• Research required information using available resources, P400, and follow through in a timely manner.
• To escape any queries or unsolved or priority issues that cannot be completed with the agreed procedure.
• All required information is obtained from customer verified and entered accurately into the appropriate systems.
• To undertake any administration tasks delegated by the Team Leader Manager, client or the company's manager, during low volume.
  

Job Requirements

• Candidate should be Malaysians citizens.
• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• From Monday to Friday (8.30am to 5.30pm)