Customer Support & Shipping Coordinator ( Logistics)

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

Our Client in Malaysia is seeking a Customer Support & Shipping Coordinator to handle inquiries, process orders, and coordinate shipments with freight forwarders.

You will work with internal teams to resolve pricing, availability, and delivery issues, maintain accurate data across ERP systems, and ensure compliant shipping documentation. This role requires 2–3 years in customer service or logistics, and strong Office/ERP skills.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Logistics, Supply Chain, International Trade, or a related field.
• 2–3 years of experience in Customer Service, Order Management, or Shipping/Logistics Coordination.
• Hands-on experience with shipping documentation and customs/export compliance procedures.
• Proficiency in ERP / Inventory systems and MS Office.
• Strong data entry skills with high accuracy and attention to detail.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledge about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Follow up customers and their complaints; ensuring requests are attended to accordingly.
• Handling shipping documentation and compliance.
• Providing proactive communication, tracking shipments and addressing customer concerns.
• Identifying and mitigating risks associated with shipping (delays, damages or loss).

Skills

Communication

Data entry

Attention to detail

MS Office

Education

Diploma or Bachelor’s Degree in Business Administration/Logistics/Supply Chain/International Trade

Tools

SAP

AutoCount

SQL

Job description

Customer Support & Shipping Coordinator ( Logistics)

Company Overview:

Our Client is a Malaysian subsidiary of a global paper, pulp, paperboard, and packaging-products trading group headquartered in Austria. The Malaysian entity operates primarily as a wholesaler of paper and packaging materials, serving customers in printing, packaging, converting, and related industrial sectors, and is currently seeking a suitable candidate to support and grow its business operations in Malaysia.

Job Description:

Communicate with customers via phone, email and chat.

Provide knowledgeable answers to questions about product, pricing and availability.

Work with internal departments to meet customer's needs

Data entry in various platforms.

Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly.

Handling shipping documentation and compliance.

Providing proactive communication, tracking shipments and addressing customer concerns.

Identifying and mitigating risks associated with shipping, such as delays, damages or loss of goods.

Job Requirements:

Diploma or Bachelor’s Degree in Business Administration, Logistics, Supply Chain, International Trade, or a related field.

Minimum 2–3 years of experience in Customer Service, Order Management, or Shipping/Logistics Coordination—preferably within manufacturing, packaging, paper/pulp, or printing industries.

Hands‑on experience with shipping documentation (e.g., Delivery Orders, Commercial Invoices, Packing Lists, Bills of Lading) and customs/export compliance procedures.

Proficiency in ERP / Inventory systems (e.g., SAP, AutoCount, SQL, or custom order management software) and MS Office (Excel, Word).

Strong data entry skills with high accuracy and attention to detail.

Familiarity with local and international freight forwarders, courier services, and shipping risk mitigation (handling damaged goods, delayed cargo, insurance claims).